Store Supervisor

Rock and Roll Hall of Fame & Museum•Cleveland, OH

1d•$0 - $20

About The Position

The Store Supervisor creates an engaging experience for Rock Hall store guests and shares a love of rock and roll. The role works with the broader Store team to provide high-quality service and embodies the Rock Hall mission to “Engage, Teach, and Inspire through the power of rock and roll.” This is a full-time position requiring open shift availability, including rotating shifts, evenings, weekends, and holidays, and may require additional hours as business needs demand. The supervisor engages guests with merchandise recommendations, supports sales and merchandising decisions using department reports, and coaches the team toward daily sales goals. The position also performs retail floor and stockroom tasks, operates the point-of-sale system, and helps communicate policies and procedures to visitor-facing staff. The role requires collaboration across departments and the ability to adapt to a fast-paced retail environment. The work may involve a windowless office, confined stockroom areas, crowds, loud house music, and extended periods working independently. Work involves walking or standing most of the time, with the ability to lift or move items weighing approximately 50 pounds. Equipment includes computers, telephone, calculator, cash register, and other retail equipment. Compensation is $20.00 per hour.

Requirements

Ability to read and demonstrate basic oral, written, mathematical, and manual skills, and communicate in standard English.
High school graduate or equivalent required.
2–3 years of supervisory experience, preferably in an apparel retail environment.
Ability to work 40 hours per week on any assigned shift, including evenings, weekends, and holidays; work rotating shifts and on short notice; and work additional hours as business needs demand.
Passion for customer service and rock and roll, and ability to get along with people.
Excellent organizational skills.
Retail sales and cashier experience.
Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen.
Computer literacy, including Microsoft Office.
Ability to work independently without close oversight and productively as part of a team with people at varying seniority levels.
Professional, resourceful approach; initiative; ability to manage multiple tasks and projects; and willingness to learn.
Ability to consider the broader institutional impact of decisions.
Ability to collaborate, encourage teamwork, anticipate and remove obstacles, resolve conflicts, and build relationships with internal and external stakeholders.
Ability to work in a windowless office, confined stockroom areas, and crowds; tolerate loud house music; and work independently for extended periods.
Ability to lift or move items weighing approximately 50 pounds.
Ability to communicate verbally, hear accurately to monitor radios and interact with the public, judge distance and space relationships, distinguish colors, numbers, and figures, and perform concurrent tasks.
Ability to complete forms, attend to detail, distinguish data accurately, organize and prioritize schedules, data, and documents.
Ability to perform retail manual tasks involving motor coordination, finger dexterity, and manual dexterity, including selecting, picking, depositing, shelving, moving, sorting, folding, and stacking items.

Nice To Haves

Bachelor’s degree preferred.
Bilingual capabilities are helpful.

Responsibilities

Represent the Rock Hall mission and understand its brand and guests.
Circulate through the Store, engage guests, and recommend merchandise that connects them with the history of rock and roll.
Share ideas with the Retail Store Management Team for improving visitor engagement.
Serve as a role model for visitor-facing staff.
Read and analyze category and department reports and use them to make merchandising decisions and product recommendations.
Inspire, coach, motivate, and lead the team to achieve daily sales goals.
Adapt proactively to the fast-paced business, including staffing, merchandising, loss prevention, operations, and inventory management.
Collaborate with the immediate team and other departments.
Organize apparel and maintain stock levels on the sales floor.
Assist guests with product recommendations and increase sales through upselling support programs and product accessories.
Use the POS system to process guest purchases.
Assist with communicating new policies and procedures to visitor-facing staff.
Perform other duties as assigned by Store Management.