Store Supervisor
Jackson Hewitt - 3124•Marble Falls, TX
•$15 - $18
About The Position
Under general supervision and in accordance with established company policies and procedures, the Store Supervisor participates in staffing, productivity, tax preparation work, and marketing management activities for one office or kiosk within an assigned district. The position handles sensitive and highly confidential information and a range of business matters requiring working knowledge of the business. The Store Supervisor supervises seasonal hourly staff and performs administrative, scheduling, reporting, quality-monitoring, and client follow-up activities.
Requirements
- High school degree or equivalent related business experience.
- Previous tax preparation experience and a Preparer Tax Identification Number (PTIN).
- Proficiency with computer software applications such as email, internet browsers, Word, Excel, and accounting or tax preparation software.
Nice To Haves
- Course of study in management, tax preparation, and/or accounting preferred.
- One year of previous management or supervisory experience desired.
Responsibilities
- Supervises one or more seasonal hourly staff members at a single location or kiosk.
- Communicates with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.
- Maximizes customer service and increases sales.
- Performs administrative functions.
- Develops, reviews, approves, and monitors office work schedules and hours worked.
- Monitors associate performance for adherence to quality standards, deadlines, and procedures, and corrects errors or problems.
- Reviews productivity reports, discount reports, AAG, and other reports, and takes appropriate action when necessary.
- Maintains a comprehensible filing system for filed, acknowledged, rejected, and completed tax returns.
- Prints client checks each morning and ensures timely distribution of refund checks.
- Follows up with clients with void or hold tax returns to encourage them to return to the office and file their tax returns.
Benefits
- Opportunity for advancement
- Bonus based on performance
- Company parties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
