Store Supervisor

Jackson Hewitt•Huber Heights, OH

About The Position

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor participates in management activities for one office or kiosk within an assigned district, including staffing, productivity, tax preparation work, and marketing. The role handles sensitive, highly confidential information and diverse matters requiring a working knowledge of the business. The Store Supervisor supervises one or more seasonal hourly staff members at a single location or kiosk and communicates with the Manager about recruiting, interviewing, and hiring seasonal employees when applicable. The role focuses on maximizing customer service and increasing sales, carrying out administrative functions, managing work schedules and hours, monitoring associate performance and reports, maintaining tax-return records, distributing refund checks, and following up with clients who have void or held tax returns. Jackson Hewitt offers free tax training and continuing education for tax preparers. PTIN certification is required.

Requirements

High school degree or equivalent related business experience.
Previous tax preparation experience and a Preparer Tax Identification Number (PTIN).
Proficiency with computer software applications such as electronic mail, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

Course of study in management, tax preparation, and/or accounting preferred.
One year of previous management or supervisory experience desired.

Responsibilities

Participate in management activities for an assigned office or kiosk, including staffing, productivity, tax preparation work, and marketing.
Supervise one or more seasonal hourly staff members at a single location or kiosk.
Communicate with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.
Maximize customer service and increase sales.
Perform administrative functions.
Develop, review, approve, and monitor office work schedules and hours worked.
Monitor associate performance for adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Review productivity reports, discount reports, AAG, and other reports, and take appropriate action when necessary.
Maintain a comprehensible filing system for filed, acknowledged, rejected, and complete tax returns.
Print client checks each morning and ensure timely distribution of refund checks.
Follow up with clients whose tax returns are void or on hold to persuade them to return to the office and file their tax return.