Store Supervisor
About The Position
Under general supervision and in accordance with established company policies and procedures, the Store Supervisor participates in management activities for one office or kiosk within an assigned district, including staffing, productivity, tax preparation work, and marketing. The role handles sensitive, highly confidential information and regularly addresses diverse matters requiring working knowledge of the business. The Store Supervisor supervises one or more seasonal hourly staff members at a single location or kiosk, supports seasonal employee recruiting and hiring communications with the Manager when applicable, and works to maximize customer service and increase sales. The position also performs administrative functions, monitors schedules and work hours, and ensures associates follow quality standards, deadlines, and proper procedures.
Requirements
- High school degree or equivalent related business experience.
- Previous tax preparation experience and a Preparer Tax Identification Number (PTIN).
- Proficiency with computer software applications such as electronic mail, internet browsers, Word, Excel, and accounting or tax preparation software.
Nice To Haves
- Course of study in management, tax preparation, and/or accounting preferred.
- One year of previous management or supervisory experience desired.
Responsibilities
- Participate in staffing, productivity, tax preparation work, and marketing activities for one office or kiosk within an assigned district.
- Supervise one or more seasonal hourly staff members at a single location or kiosk.
- Communicate with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.
- Maximize customer service and increase sales.
- Perform administrative functions.
- Develop, review, approve, and monitor office work schedules and hours worked.
- Monitor associate performance for adherence to quality standards, deadlines, and proper procedures, and correct errors or problems.
- Review productivity reports, discount reports, AAG, and other reports, and take appropriate action where necessary.
- Maintain a comprehensible filing system for filed, acknowledged, rejected, and complete tax returns.
- Print client checks each morning and ensure timely distribution of refund checks.
- Follow up with clients with void or hold tax returns to persuade them to return to the office and file their tax returns.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
