Store Supervisor

Jackson Hewitt • Dayton, OH

8h

About The Position

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor participates in management activities—including staffing, productivity, tax preparation work, and marketing—for one office or kiosk within an assigned district. The position has access to sensitive, highly confidential information and regularly handles diverse matters requiring a working knowledge of the business. The Store Supervisor supervises one or more seasonal hourly staff members at a single location or kiosk and communicates with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.

The role focuses on maximizing customer service and increasing sales, performing administrative functions, managing office schedules and hours, and monitoring associate performance and work quality. The Store Supervisor reviews productivity and other reports, maintains filing systems for tax returns, prints client checks, ensures timely distribution of refund checks, and follows up with clients who have void or held tax returns to encourage them to return and file.

Requirements

• High school degree or equivalent related business experience.
• Previous tax preparation experience and a PTIN (Preparer Tax Identification Number).
• Proficiency with computer software applications such as electronic mail, internet browsers, Word, Excel, and accounting or tax preparation software.
• PTIN certification is required.

Nice To Haves

• Course of study in management, tax preparation, and/or accounting preferred.
• One year of previous management or supervisory experience desired.

Responsibilities

• Participate in staffing, productivity, tax preparation, and marketing management activities for one office or kiosk within an assigned district.
• Supervise one or more seasonal hourly staff members at a single location or kiosk.
• Communicate with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Perform administrative functions.
• Develop, review, approve, and monitor office work schedules and hours worked.
• Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures; correct errors or problems.
• Review productivity reports, discount reports, AAG, and other reports, and take appropriate action where necessary.
• Maintain a comprehensible filing system for filed, acknowledged, rejected, and complete tax returns.
• Print client checks each morning and ensure timely distribution of refund checks.
• Follow up with clients with void or held tax returns to encourage them to return to the office and file their tax return.

Benefits

• Free tax training and continuing education for tax preparers are offered by Jackson Hewitt.
• Flexible scheduling and various rewards are mentioned for tax preparers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED