Store Supervisor

Jackson Hewitt•Xenia, OH

16h

About The Position

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor participates in management activities—including staffing, productivity, tax preparation work, and marketing—for one office or kiosk within an assigned district. The role works regularly with sensitive, highly confidential information and handles diverse matters requiring a working knowledge of the business. The Store Supervisor supervises one or more seasonal hourly staff members at a single location or kiosk and communicates with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable. The position also supports customer service and sales, performs administrative functions, and oversees office schedules, associate performance, productivity reports, tax-return filing, and client refund-check distribution.

Requirements

High school degree or equivalent related business experience.
Previous tax preparation experience and a PTIN (Preparer Tax Identification Number).
Proficiency with computer software applications such as electronic mail, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

Course of study in management, tax preparation, and/or accounting.
One year of previous management or supervisory experience.

Responsibilities

Participate in staffing, productivity, tax preparation work, and marketing management activities for one office or kiosk within an assigned district.
Supervise one or more seasonal hourly staff members at a single location or kiosk.
Communicate with the Manager about the status of recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.
Maximize customer service and increase sales.
Perform administrative functions.
Develop, review, approve, and monitor office work schedules and hours worked.
Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures, and correct errors or problems.
Review productivity reports, discount reports, AAG, and other reports, and take appropriate action where necessary.
Maintain a comprehensible filing system for filed, acknowledged, rejected, and complete tax returns.
Print client checks each morning and ensure timely distribution of refund checks.
Follow up with clients with void or held tax returns to persuade them to return to the office and file their tax return.