Store Supervisor

The Salvation Army Southern California•Lewiston, ID

2d•Onsite

About The Position

The Store Supervisor works in coordination with the Store Manager to meet daily goals and support staff development, merchandise organization and production, customer service, and sales while maintaining a clean, organized retail setting. The supervisor is cross-trained in all store positions and provides coverage or assistance in other thrift store departments as needed, including cashiering, stocking clothing racks, and tagging sales-floor items. When the Store Manager and Assistant Manager are absent, the Store Supervisor assumes responsibility for the store’s daily activities and managerial responsibilities. The role includes training and directing employees and volunteers, supporting a cooperative and respectful team, maintaining production schedules and safety and quality requirements, and overseeing opening and closing procedures with store management. The supervisor also helps coordinate seasonal merchandise, ensures courteous customer and donor service, and professionally manages complaints while informing the Store Manager or Assistant Manager. The position is based in a thrift store, warehouse area, and office environment. The schedule is 40 hours per week and is flexible, including some evenings and weekends. Physical requirements include prolonged standing and intermittent or continuous sitting, walking, bending, squatting, climbing, kneeling, twisting, reaching, pushing, pulling, grasping, and repetitive lifting of 35 to 50 pounds. Work may involve discomfort from weather changes, noise, dust, and dirt.

Requirements

High school diploma or equivalent.
Three years of demonstrated experience in a retail environment.
Strong interpersonal skills.
Demonstrated knowledge of cash controls and cashier procedures.
Ability to calculate figures and amounts, such as discounts and margins.
Detail oriented, accurate, and thorough in completing work tasks.
Cooperative team player who works with others toward management-set goals.
Ability to communicate professionally and amiably with Corps Officers, the Business Administrator, the Store Manager, employees, customers, and donors.
Pleasant, patient, professional, and courteous manner with donors, employees, customers, and the public.
Self-starter with good organizational skills and a customer-service mindset.
Strong verbal communication in English.
Ability to work in a fast-paced environment and maintain poise under pressure.
Ability to work with minimum direct supervision in production and/or warehouse areas.
Experience reading computer-generated worksheets.
Basic working knowledge of office machines.
Ability to read a map and assist with locating addresses.
Must complete and comply with Protecting the Mission requirements and guidelines.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to stand for prolonged periods on a hard floor.
Ability to continuously grasp, push, pull, and reach overhead.
Ability to repetitively lift 35 to 50 pounds.
Ability to operate a cash register and telephone.
Ability to understand and produce written information, such as research and donation receipts.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

One to two years of retail supervisory experience.
Cash register skills.
Ability to use the internet for research.

Responsibilities

Train new employees and volunteers.
Set a courteous, trustworthy, and respectful example when interacting with employees, customers, and donors.
Motivate, develop, and direct employees; encourage cooperation and mutual respect among team members.
Perform Store Associate duties when required.
Cross-train in all store positions, cover open shifts, and assist in other roles during busy periods.
Participate in store opening and closing procedures with the Store Manager and Assistant Manager.
Coordinate seasonal shopping arrangements and merchandise availability.
Assume the Store Manager’s responsibilities when both the Store Manager and Assistant Manager are absent.
Attend regularly scheduled and mandatory staff meetings, including meetings outside scheduled shifts or standard workdays.
Provide leadership and direction to assigned associates.
Maintain daily production schedules and ensure safety, quality, and production requirements are met.
Ensure employees treat customers and the public courteously.
Personally manage customer complaints professionally and promptly notify the Store Manager or Assistant Manager of the complaint and its disposition.
Perform other job-related tasks as assigned.

Benefits

Paid holidays, vacation time, and sick time.
Medical, vision, and dental insurance.
Employer-paid life insurance.
Voluntary supplemental life insurance and short-term and long-term disability plans.
Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service.
Employee-funded voluntary 403(b) retirement option.
40 hours of paid parental leave for qualifying events.
12 days of sick leave annually, accruing from day one and eligible for use after three months of service.
Paid vacation accruing from day one: two weeks annually for non-exempt positions and four weeks annually for exempt positions; eligible for use after six months of service.
13 designated paid holidays and one floating holiday per year.