Store Supervisor
About The Position
At Jackson Hewitt and its independently owned and operated franchisees, the Store Supervisor helps guide clients through tax codes, rules, and processes with integrity, quality, and consistency. Under general supervision and in accordance with company policies and procedures, the Store Supervisor participates in staffing, productivity, tax preparation work, and marketing activities for one office or kiosk within an assigned district. The position regularly handles sensitive, highly confidential information and diverse matters requiring working knowledge of the business. The Store Supervisor supervises one or more seasonal hourly staff members at a single location or kiosk, supports recruiting and hiring communications with the Manager, and works to maximize customer service and increase sales. The role also performs administrative duties and monitors schedules, associate performance, reports, tax-return filing, refund-check distribution, and follow-up with clients whose returns are void or on hold.
Requirements
- High school degree or equivalent related business experience.
- Previous tax preparation experience and a PTIN (Preparer Tax Identification Number).
- Proficiency with computer software applications such as electronic mail, internet browsers, Word, Excel, and accounting or tax preparation software.
Nice To Haves
- Course of study in management, tax preparation, and/or accounting preferred.
- One year of previous management or supervisory experience desired.
Responsibilities
- Supervise one or more seasonal hourly staff members at a single location or kiosk.
- Communicate with the Manager about recruiting, interviewing, and hiring seasonal employees for assigned locations when applicable.
- Maximize customer service and increase sales.
- Perform administrative functions.
- Develop, review, approve, and monitor office work schedules and hours worked.
- Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Review productivity reports, discount reports, AAG, and other reports, and take appropriate action where necessary.
- Maintain a comprehensible filing system for filed, acknowledged, rejected, and complete tax returns.
- Print client checks each morning and ensure timely distribution of refund checks.
- Follow up with clients whose tax returns are void or on hold to encourage them to return to the office and file their returns.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
