Store Supervisor

Kalahari Resorts & Conventions•Woodford, VA

6d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Store Supervisor to help oversee the resort’s retail department alongside the Director, Operations Manager, and Assistant Manager. The supervisor is familiar with store layouts and helps maintain visual presentation, service standards, and cleanliness across retail locations, with primary responsibility for a delegated store. The role leads daily retail operations, supports merchandise availability and presentation, and delivers memorable guest service. It also includes coaching and supporting associates and fostering a positive, high-performing team culture.

Requirements

At least 2 years of supervisory or management experience in a retail environment.
Good-natured, cooperative attitude that sets a positive example for the team.
Strong organizational skills and attention to detail.
Ability to handle workplace problems by anticipating, preventing, identifying, and resolving them.
Ability to work flexibly across all shifts, inventory days, weekends, and holidays.
Ability to occasionally work in outdoor weather conditions and frequently move.
Ability to constantly stand, walk, climb, balance, stoop, kneel, crouch, reach, and grasp.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Nice To Haves

1–2 years of experience in a hospitality environment such as a hotel, resort, retail operation, or attraction is preferred.
Knowledge of computer systems and prior register-operations experience is a plus.

Responsibilities

Communicate team needs and business trends effectively to the Retail Director.
Provide ongoing training for associates and participate in training to support a positive work environment and growth.
Work with associates to ensure store goals and expectations are established and met.
Complete all required daily checklists and uphold dress-code and personal-belongings standards.
Operate registers, support approved returns and exchanges, and incorporate suggestive selling into transactions.
Uphold company initiatives, sales goals, and contest goals that promote a selling culture.
Encourage associates to be friendly, offer suggestions to guests and other shoppers, and upsell where appropriate.
Lead monthly and quarterly inventory efforts and maintain knowledge of top-selling items.
Ensure a wide variety of merchandise is available and store shelves are fully stocked.
Keep retail outlets clean, orderly, well lit, and attractively displayed, including seasonal and holiday decorating.