Store Supervisor

GOODWILL SOUTH FLORIDA•Naranja, FL

1d•$18 - $18•Onsite

About The Position

The Store Supervisor assists the Store Manager and Assistant Manager with all aspects of store operations, including financial performance, personnel management, front-end cash register operations, floor and visual processes, loss prevention, and enforcement of company policies and procedures. The Supervisor may also train employees and provide other assistance as needed to ensure store expectations are met. Supervisors are cross-trained in Processing, Cashiering, Sales Floor, and Visual Merchandising. The role includes overseeing donations and merchandise processing, sales and production goals, store opening and closing, cash handling, reporting, employee scheduling, customer service, housekeeping, budget management, audits, and loss prevention. When needed, the Supervisor assists with personnel decisions and is responsible for store operations in the Store Manager’s absence. The position is full-time at the Princeton Store in Princeton, Florida, with a stated pay range of $17.50 per hour.

Requirements

At least one year of work experience in a lead or supervisory capacity with a team of 3–10 people, preferably in a retail ready-to-wear environment.
Knowledge of profit and loss, sales, or cost-management accountability.
Strong interpersonal skills when dealing with customers, donors, and employees.
High integrity and business ethics.
Excellent organization, communication, and interpersonal skills.
Strong math skills.
Proficiency in English, both orally and in writing.
Computer literacy and familiarity with spreadsheet and word-processing software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to meet the physical demands of the role, including regularly standing, walking, and talking or hearing; frequently using hands and arms; occasionally sitting, stooping, kneeling, crouching, or crawling; and frequently lifting and moving up to 10 pounds.
Ability to meet the role’s vision requirements, including close, distance, color, peripheral, and depth perception, and adjustment of focus.

Nice To Haves

Bilingual English/Spanish skills.
Experience in a retail ready-to-wear environment.

Responsibilities

Manage collections and ensure incoming donations are processed and separated properly.
Use the Kaizen system and other established practices to sort, prepare, and price used goods for sale.
Ensure production goals are consistently met or exceeded and maximize sales through weekly merchandise rotation.
Open and close the store; make bank deposits as required; tally cash registers and conduct regular register readings.
Generate daily, weekly, and monthly store reports and maintain accurate, current records.
Generate employee schedules and ensure stockroom production of textiles and hard goods meets goals while minimizing waste.
Train and cross-train store personnel so store functions are performed efficiently.
Provide timely, courteous customer service to shoppers, donors, and staff, including greeting customers as they enter.
Manage store employees and maintain a clean, orderly processing area and positive work environment; perform occasional cleaning throughout store areas, including restrooms.
Manage the store budget, processing goals, revenue generation, and expenses; ensure store audits achieve a passing score of at least 90%.
Identify factors that may affect sales, take corrective action to address deficiencies, and make appropriate recommendations.
Keep the stockroom clean and free of safety hazards; ensure employees understand and follow procedures.
Observe and report suspicious activity, and ensure loss-prevention matters are investigated and corrected promptly.
Ensure proper operation of security and safety systems, including door locks, alarms, store safes, office doors, and fire extinguishers.
Complete bank deposits, refunds, and incident reports accurately and promptly.
Assist the Store Manager, when necessary, with recruiting, selecting, promoting, disciplining, or separating employees; document or recommend action regarding personnel issues.
Take responsibility for store operations in the Store Manager’s absence and maintain an effective workforce through hiring, retention, training, and leadership.
Support positive workforce morale and communicate store reports, personnel status changes, and rehabilitation information accurately and promptly.
Apply company policies and procedures and use Human Resources appropriately to maintain discipline.
Train new staff as assigned and provide ongoing employee training.
Perform other duties as assigned.