Store Supervisor

Land Of Lincoln Goodwill Industries•Vandalia, IL

About The Position

Store Supervisors lead the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for store operations while acting as manager on duty. Operations include collecting donations, processing, pricing, stocking, performing register transactions, and handling donated goods to meet expected goals at every step. The position requires a strong customer focus, the ability to operate with minimum supervision, and an understanding of business demands. The role requires a high school diploma or equivalent and one year of experience in a leadership or oversight role, preferably in retail. A valid driver’s license, safe driving record, proof of insurance, reliable transportation, and CPR/First Aid certification—or the ability to obtain certification within six months of employment—are required. Occasional travel to other stores and job sites is required. Store Supervisors work in a light industrial/warehouse environment with exposure to heat, cold, and allergens. The position involves substantial lifting, pushing, pulling, standing, bending, reaching, and other physical activities, as well as evaluating donated items by sight and smell. The role uses a variety of retail, material-handling, and safety equipment.

Requirements

High school diploma or equivalent.
One year of experience in a leadership or oversight role, such as supervising staff or managing quality-control tasks; retail experience is preferred.
Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
CPR/First Aid certification, or ability to obtain certification within six months of employment.
Ability to travel occasionally to other stores and job sites.
Basic knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and ability to use other software such as payroll and point-of-sale systems.
Ability to work independently while fostering a strong team atmosphere.
Clear verbal and written communication skills.
Sensitivity and ability to communicate with a diverse population, and ability to promote diversity and inclusion.
Ability to interact with people in a manner that enhances their dignity, privacy, and confidentiality.
Consistent attendance and punctuality on scheduled work days.
High level of professionalism, integrity, business conduct, and ethical behavior.
Commitment to LLGI’s mission, vision, and values.
Ability to lift or move up to 50 pounds safely onto and off retail fixtures and racks up to 10 feet high.
Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords up to five feet high.
Manual dexterity to handle garment fasteners, cash registers, and tagging guns.
Ability to stand for long periods and perform combinations of physical tasks for extended periods, including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality and ability to identify undesirable odors in donations.

Nice To Haves

Retail experience in a leadership or oversight role.
Basic knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and familiarity with payroll and point-of-sale software.

Responsibilities

Perform all duties of a Retail Associate.
Train, coach, and provide feedback to help staff strengthen and develop their skills.
Ensure store staff follow policies and procedures.
Demonstrate leadership and positive role modeling for retail staff.
Report loss-control concerns to the General Manager and/or Assistant General Manager in a timely manner.
Manage time effectively and monitor retail staff time to ensure work is completed.
Take responsibility and accountability for completing job duties and meeting production goals.
Perform bank deposits and related cash-handling duties.
Fill in for store staff as needed.
Perform opening and closing procedures.
Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty.
Perform other tasks as assigned.