Store Supervisor

Brandon Coffee•Plant City, FL

About The Position

The Shift Leader directs an efficient workflow and assists the Store Manager with store operations. This position models barista responsibilities and leads the team when the Store Manager is unavailable. The role focuses on delivering a consistent customer experience, maintaining service speed, supporting team training, and following operational procedures. The position is with a Scooter’s Coffee franchisee, which is the employee’s employer and independently sets its employment terms, wages, and benefits.

Responsibilities

Ensure a consistent, quality customer experience by preparing beverages according to brand recipes and techniques, resolving customer relations issues, and leading the team in delivering Scooter’s “Amazing” customer service.
Maintain speed-of-service standards during high-volume periods by managing team workflow, anticipating customer needs, staying calm, and using downtime to prepare for the next rush.
Assist the Store Manager with onboarding and training new team members.
Develop effective working relationships with team members and identify individual motivation factors.
Seek opportunities to increase individual and team sales.
Accurately and consistently execute cash handling, point-of-sale, and operational procedures.
Ensure team members follow health, safety, and sanitation guidelines.
Serve as a keyholder and follow opening and closing procedures.
Demonstrate punctuality, dependability, and adaptability.
Assist the Store Manager with administrative duties as requested.