Store Supervisor

evo•Seattle, WA

About The Position

The Store Supervisor oversees the retail environment, ensures service level agreements are completed on time, and maintains a high standard of customer experience consistent with evo’s values. The supervisor leads by example, trains and gives feedback to team members, and participates in store management activities such as order fulfillment, inventory management, and customer service. The role leads store leads and associates, supports a positive and productive work environment, and uses data and analytics to inform decisions. The supervisor is responsible for the overall customer and employee experience, implements initiatives to improve customer satisfaction and the employee environment, and collaborates with peer supervisors and the store manager to deliver store priorities. The position also supports effective communication and teamwork, builds trust with the store team through feedback and goal-setting, assesses store needs, manages business expenses, and provides resources to help the team deliver an exceptional retail experience. It promotes employee growth and contributes to the local community. Other duties may be assigned.

Requirements

At least 3 years of experience managing diverse teams, with a strong passion for employee growth and development.
At least 1 year of successful retail management experience in a complex, multi-channel, specialty retail environment.
Demonstrated commitment to excellence and continuous improvement.
Proficiency in standard office software, such as Microsoft Office Suite.
Adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, loss prevention, multitasking, problem-solving, sales and marketing, teamwork, technology use, and time management skills.
Embodies, honors, and lives evo’s core values, The Great 8.

Nice To Haves

Familiarity with point-of-sale (POS) systems and inventory management software.

Responsibilities

Lead and manage store leads and store associates, fostering a positive and productive work environment.
Use data and analytics to drive informed decision-making.
Take responsibility for the overall customer and employee experience within the store.
Implement initiatives to enhance customer satisfaction and create a positive work environment for employees.
Collaborate with peer supervisors and the store manager to execute and achieve retail store priorities.
Facilitate effective store communication so team members are informed and aligned with organizational goals.
Promote open communication and teamwork across the store team.
Build trust-based relationships with the store team by providing feedback, setting goals, and celebrating achievements.
Assess store needs, manage business expenses, and provide resources to help the team succeed while aligning with company strategies.
Support employee growth and use business success to contribute positively to the local community.
Oversee the retail environment, ensure timely completion of service level agreements, and maintain a high standard of customer experience.
Lead by example, train team members, and provide feedback.
Participate in order fulfillment, inventory management, and customer service.
Perform other duties as assigned.

Benefits

100% paid health, dental, and vision coverage.
Paid vacation time and sick leave.
40 hours of paid volunteer time off.
Paid parental leave for birthing and non-birthing parents.
Retail quarterly bonus program, profit share program, and long-term compensation program.
401(k) matching.
Employee discount and access to pro deals on most products sold.
New Gear Every Year: a ski or snowboard setup to use for the season.
Bike finance program and bike stipend.
Time together outside, volunteer activities, community events, ride days, and an annual retreat.
Flexible work schedules; remote work for eligible roles; dog-friendly offices.
Career pathing, leadership development, network development, training, and performance feedback.