Store Supervisor

Kalahari Resorts & Conventions•Woodford, VA

7d•$19 - $22•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Store Supervisor to help oversee the resort's retail department alongside the Director, Operations Manager, and Assistant Manager. The role supports operations across all retail locations, with primary responsibility for a delegated store, and helps maintain store layouts, visual presentation, service standards, and cleanliness. The Store Supervisor helps lead daily retail operations and shape the guest shopping experience by keeping merchandise stocked and well presented, delivering exceptional service, and coaching and supporting associates. The position also promotes a positive, high-performing team culture aligned with Kalahari's commitment to extraordinary guest experiences. The listed pay rate is $19–$22 per hour.

Requirements

At least 2 years of experience in a supervisory or management position within a retail environment.
Good-natured, cooperative attitude that sets a positive example for the team.
Strong organizational skills and attention to detail.
Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems.
Ability to work flexibly across all shifts, inventory days, weekends, and holidays.
Ability to occasionally work in outdoor weather conditions and frequently move.
Ability to constantly stand, walk, climb, balance, stoop, kneel, crouch, reach, and grasp.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.

Nice To Haves

1–2 years of experience in a hospitality environment, such as a hotel, resort, retail setting, or attraction.
Knowledge of computer systems.
Prior experience with register operations.

Responsibilities

Communicate team updates, business trends, and operational needs to the Retail Director.
Provide ongoing training for associates and participate in training to support a positive work environment and growth.
Set expectations and standards for the store environment with associates and ensure daily checklists are completed, including dress-code standards and securing personal belongings in lockers before arriving at the store.
Handle register operations and support approved returns and exchanges.
Ensure suggestive selling is incorporated into transactions and encourage friendly service, guest recommendations, and appropriate upselling.
Uphold Kalahari initiatives, sales goals, and contest goals, and promote a selling culture.
Lead monthly or quarterly inventory efforts and maintain knowledge of the stores' top-selling items.
Ensure a wide variety of merchandise is available and shelves are fully stocked.
Keep retail outlets clean, orderly, and well lit, and create displays that attract customers, including holiday decorations.