Store Supervisor

Scooters Coffee (Rise n Grind LLC)•Wheeling, IL

1d•$18 - $18

About The Position

The Store Supervisor (described in the posting as a Shift Lead) directs efficient workflow and assists the Store Manager with store operations. This role models barista responsibilities and leads the team when the Store Manager is unavailable. It focuses on delivering a consistent, quality customer experience, maintaining speed of service during busy periods, supporting team member onboarding and development, and following operational, cash-handling, health, safety, and sanitation procedures. The position requires open availability and the ability to work mid-mornings on weekdays. The listed pay is $18.00 per hour. The employer is a Scooter’s Coffee franchisee; if hired, the franchisee is the employee’s employer and independently sets employment terms, including wages and benefits. Paid training and meal and drink discounts are listed.

Requirements

Must be 18 years or older.
Must have open availability and be able to work mid-mornings on weekdays.
Excellent communication and interpersonal skills.
Passion for working with people.
Energetic, fast-paced, flexible work style.
Ability to work cooperatively in a team environment.
Honesty, integrity, and a positive attitude while maintaining a guest-focused mentality.
Willingness to learn and embrace change.
Strong problem-solving, multitasking, and administrative skills.
Ability to anticipate and respond to customer needs.
Availability and assessment are required when applying.

Nice To Haves

Customer service experience is preferred but not required.

Responsibilities

Direct an efficient workflow and assist the Store Manager with store operations.
Model barista responsibilities and lead the team when the Store Manager is unavailable.
Execute brand beverage recipes and techniques, resolve customer relations issues, and lead the team in providing the Scooter’s “Amazing” customer service experience.
Maintain speed-of-service standards during high-volume periods by managing workflow, anticipating customer needs, staying calm, and preparing for the next rush during downtime.
Assist the Store Manager with onboarding and training new team members.
Build effective working relationships with team members, identify individual motivation factors, and provide clear, constructive feedback.
Seek opportunities to increase individual and team sales.
Accurately and consistently follow cash-handling, point-of-sale, and operational procedures.
Ensure team members follow health, safety, and sanitation guidelines.
Serve as a keyholder and follow opening and closing procedures.
Ensure shifts are covered, especially in emergency situations.
Demonstrate punctuality, dependability, and adaptability.
Assist Store Managers with administrative duties as requested.