Store Supervisor

The Church of Jesus Christ of Latter-day Saints•Knoxville, TN

About The Position

This position makes essential gospel teachings, resources, and services accessible to God’s children while creating an environment of reverence and respect for customers and a productive, Christlike environment for staff. The Store Supervisor leads a team of 3–10 team members, including store clerks, missionaries, and volunteers, and autonomously manages store functions. The incumbent must be endowed and hold a current temple recommend. The role directs store operations and staff, supports customer service and store presentation, manages staffing and schedules, monitors inventory and sales, and contributes to budgeting and continuous improvement. It is a part-time position of 28 hours per week in a retail environment. Church employment is limited to members who are worthy of a temple recommend. The Church is an equal opportunity employer and provides reasonable accommodations for qualified individuals with known disabilities.

Requirements

Bachelor’s degree in business or a related field and two years of retail or service-industry experience, or an equivalent combination of education and experience.
At least three years of experience leading others.
Functional understanding of computer applications such as MS Word, MS Excel, and MS Outlook, or related programs.
Familiarity with point-of-sale systems and terminology, and ability to troubleshoot basic technical issues.
Excellent interpersonal, written, and verbal communication skills.
Ability to address questions effectively and resolve problems resourcefully and creatively.
Ability to lead, delegate, and direct the work of others.
Ability to work as scheduled and needed, including Saturdays and holidays.
Must be endowed and hold a current temple recommend; Church employees must be worthy of a temple recommend.
Ability to meet physical requirements that may include standing for long periods, stooping, bending, and regularly lifting up to 30 pounds.

Nice To Haves

Ability to understand Power BI or other reporting applications.
Familiarity with merchandising and retail display.

Responsibilities

Direct and supervise employees engaged in sales, inventory activities, cash reconciliation, and related duties.
Perform and oversee sales-clerk activities, including greeting customers, providing fitting consultations and product knowledge, cleaning and organizing the store and displays, and selling merchandise.
Plan work schedules and maintain employee schedule and timesheet records.
Manage relationships with service missionary coordinators to coordinate staffing needs.
Regularly supervise employees, missionaries, and volunteers.
Provide suggestions and recommendations regarding hiring, firing, advancement, promotion, or other status changes for supervised employees.
Direct store operations with a focus on continuous improvement.
Provide and ensure excellent customer service by greeting and assisting customers, responding to questions and complaints, and serving as an escalation path.
Manage store presentation and retail visual standards.
Review inventory and sales records, maintain sufficient stock, meet customer needs, monitor consumer demand, and provide input about it.
Monitor and assist with planning the annual budget, manage expenses, and propose future project costs.
Oversee the store operating schedule and be responsible for key performance indicators, including inventory, expense, and sales goals, and exceptional customer service.
Motivate staff and guide their training and development.