Store Shift Supervisor - Wag N Wash
About The Position
The Store Shift Supervisor helps lead the Wag N’ Wash team, supports team members, and provides customers and their pets with a positive store experience. The role models company values, ensures compliance with personnel policies and procedures, and assigns tasks while helping the team manage time and productivity. The supervisor supports store operations by placing special orders, filling online orders, notifying customers when orders are ready, completing assignments as directed by leadership, reconciling cash drawers, and preparing end-of-day reports. The position also performs walk-in nail-trimming services and may be expected to perform nail trims as part of serving customers and their pets. The role requires at least two years of retail experience, Microsoft Office proficiency, strong sales and customer-service skills, and the ability to perform specified physical tasks. Flexible scheduling, reliable transportation, passing a drug screening where allowed by law, and being at least 18 years old are also required.
Requirements
- At least 2 years of retail experience.
- Proficiency in Microsoft Office.
- Strong sales and customer-service skills.
- Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
- Ability to work flexible schedules.
- Reliable transportation.
- Must pass a drug screening where allowed by law.
- Must be 18 years or older.
Nice To Haves
- Excellent listening and communication skills to help pet parents with their concerns, wants, and needs.
- Strong desire to succeed; able to work independently and collaboratively as needed.
- Interest in learning about the Wag N’ Wash brand and its products.
- Desire to perform walk-in nail-trimming services.
Responsibilities
- Lead team members by example and model the company’s values.
- Ensure team members comply with Wag N’ Wash personnel policies and procedures in the Team Member Handbook.
- Assign tasks and help team members manage their time.
- Place special orders, fill online orders, and notify customers when orders are ready.
- Complete assignments as directed by leadership.
- Reconcile cash drawers and execute end-of-day reports.
- Perform walk-in nail-trimming services and be willing to trim pets’ nails.
Benefits
- Employee discounts.
- Flexible schedules.
- Pay increases and pet-care training programs.
- Promotion-from-within culture.
- Medical, dental, and vision plans for full-time employees.
- Health savings and flexible spending accounts for full-time employees.
- Paid time off for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
