Groomer - Wag N Wash

WAG N WASH • Concord, MA

3d • $32,240 - $67,800

About The Position

Wag N' Wash is seeking experienced Groomers who are passionate about pets and providing them with a comfortable, high-quality grooming experience. Groomers provide services such as brushing, bathing, conditioning, and styling pets according to their owners’ instructions and/or breed standards. The role also involves building relationships with pet owners, recommending products and services, supporting community outreach, scheduling appointments, and maintaining a clean, safe grooming environment.

Groomers must complete safety training and certification, ensure pets remain safe throughout grooming, and provide their own grooming equipment. The position requires working with pets and equipment, standing and bending for extended periods, and flexibility to work evenings, weekends, and holidays. Compensation is commission-based with a guaranteed minimum. A sign-on bonus is available to new Groomer hires with at least one year of experience.

Requirements

• High school diploma or GED.
• At least one year of grooming experience, with formal training certification and/or experience under an established certified groomer.
• Excellent communication skills.
• Exceptional customer service skills.
• Ability to keep pets safe during grooming.
• Ability to cut to AKC breed standards; carding and hand stripping skills are needed, with training available.
• Sound understanding of animal behavior.
• Ability to earn commission consistently.
• Ability to move or lift merchandise, equipment, or pets weighing up to 65 pounds.
• Ability to stand, bend, or stoop for extended periods.
• Ability to provide personal grooming equipment, such as clippers, blades, and scissors.
• Flexibility to work evenings, weekends, and holidays.
• Must pass drug screening where applicable and be at least 18 years old.

Nice To Haves

• Excellent listening and communication skills to address pet owners’ concerns, wants, and needs.
• Ability to work independently and collaboratively as needed.
• Detail-oriented planning, prioritization, and deadline-management skills in a fast-paced environment.
• Demonstrated ability to work safely and adhere to safety standards.

Responsibilities

• Provide grooming services, including brushing, bathing, and conditioning pets.
• Groom and style pets according to owners’ instructions and/or breed standards.
• Follow company safety policies and ensure pets are safe during grooming.
• Build long-term relationships with pet owners by understanding their needs and recommending products and services.
• Conduct community outreach to attract new customers to the store.
• Complete safety training certification.
• Use the in-store scheduling tool and help customers book appointments.
• Perform routine cleaning to maintain a clean and inviting grooming environment.

Benefits

• Commission-based pay with a guaranteed minimum.
• Sign-on bonus eligibility for new Groomer hires with at least one year of experience.
• Training and career growth.
• Paid time off for full-time employees.
• Medical, dental, and vision plans for full-time employees.
• Health savings and flexible spending accounts for full-time employees.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED