Groomer - Wag N Wash

Pet Supplies Plus • Concord, MA

2d • Onsite

About The Position

Wag N' Wash is seeking experienced Groomers who are passionate about pets and providing them with a positive grooming experience. Groomers provide services such as brushing, bathing, conditioning, grooming and styling pets according to owners’ instructions or breed standards. The role also includes keeping pets safe, building relationships with customers, recommending appropriate products and services, supporting appointment scheduling, community outreach, and maintaining a clean and welcoming grooming environment.

The position requires at least one year of grooming experience, along with formal training certification and/or experience working under an established certified groomer. Groomers must be able to work safely with pets, perform breed-standard cuts and grooming techniques, and provide their own grooming equipment. The role involves standing, bending, or stooping for extended periods and moving or lifting pets, equipment, or merchandise weighing up to 65 pounds. Candidates must be flexible to work evenings, weekends, and holidays. A sign-on bonus is available to eligible new Groomer hires with at least one year of experience.

Requirements

• High school diploma or GED.
• At least one year of grooming experience, with formal training certification and/or experience under an established certified groomer.
• Excellent communication skills.
• Exceptional customer service skills.
• Ability to ensure pets remain safe during grooming.
• Ability to cut to AKC Breed Standards and perform techniques such as carding and hand stripping; training is available.
• Ability to move or lift merchandise, equipment, or pets weighing up to 65 pounds.
• Ability to stand, bend, or stoop for extended periods.
• Ability to provide personal grooming equipment, such as clippers, blades, and scissors.
• Flexibility to work evenings, weekends, and holidays.
• Must be at least 18 years old.
• Must pass drug screening in applicable states.

Nice To Haves

• Excellent listening and communication skills to help pet owners with their concerns, wants, and needs.
• Ability to work independently and collaboratively.
• Detail-oriented planning, prioritizing, and deadline-management skills in a fast-paced environment.
• Demonstrated ability to adhere to safety standards.

Responsibilities

• Provide grooming services, including brushing, bathing, and conditioning pets.
• Groom and style pets according to owners’ instructions and/or breed standards.
• Follow company safety policies to protect employees and pets.
• Build long-term relationships with customers by understanding their needs and recommending products and services that support pet health and happiness.
• Conduct community outreach to attract new customers to the store.
• Complete safety training certification.
• Use the in-store scheduling tool and help customers book appointments.
• Perform routine cleaning to maintain a welcoming grooming environment.

Benefits

• Commission-based pay with a guaranteed minimum.
• Sign-on bonus eligibility.
• Training and career growth.
• Paid time off for full-time employees.
• Medical, dental, and vision plans for full-time employees.
• Health savings and flexible spending accounts for full-time employees.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED