Store Shift Supervisor - Wag N Wash

WAG N WASH•Ann Arbor, MI

About The Position

The Store Shift Supervisor helps lead the Wag N' Wash team, support store productivity, and provide a positive experience for customers and their pets. The role models company values, supports team members, assigns tasks, and helps ensure compliance with personnel policies and procedures. Store operations include placing special orders, filling online orders, notifying customers when orders are ready, completing assignments from leadership, reconciling cash drawers, and preparing end-of-day reports. The supervisor is also expected to perform walk-in nail-trimming services and may need to learn about Wag N' Wash products and services to assist pet parents.

Requirements

At least 2 years of retail experience.
Proficiency in Microsoft Office.
Strong sales and customer service skills.
Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
Ability to work flexible schedules.
Reliable transportation.
Must pass drug screening where allowed by law.
Must be 18 years or older.

Nice To Haves

Excellent listening and communication skills.
Strong desire to succeed and ability to work independently and collaboratively.
Interest in learning about the Wag N' Wash brand and its products.
Willingness to perform walk-in nail-trimming services.

Responsibilities

Lead team members by example and model company values.
Ensure team members comply with personnel policies and procedures in the Team Member Handbook.
Assign tasks and help team members manage their time.
Place special orders, fill online orders, and notify customers when orders are ready.
Complete assignments as directed by leadership.
Reconcile cash drawers and execute end-of-day reports.
Perform nail trims, including walk-in nail-trimming services.
Support pet parents and their pets with their concerns, wants, and needs.