Store Service Manager

Precision Tune Auto Care • South Salt Lake, UT

14d

About The Position

The Automotive Service Manager is responsible for the day-to-day operation of the repair shop while creating an exceptional customer experience and achieving sales and profitability goals. The role leads service advisors and technicians, oversees workflow, maintains shop efficiency, coaches team members, and ensures repairs are completed accurately and on time. The ideal candidate can motivate and develop a team, build customer trust, and drive business growth.

Requirements

• Previous experience as an Automotive Service Manager, Shop Manager, Assistant Manager, Service Advisor, or in a similar leadership role.
• Automotive repair industry experience.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• A sales-oriented mindset and the ability to educate customers without pressuring them.
• Ability to read repair orders and understand vehicle maintenance recommendations.
• Strong organizational and time management skills.
• Basic computer proficiency and point-of-sale experience.
• Valid driver's license with a clean driving record.

Nice To Haves

• ASE certifications.
• Experience with shop management software.
• Experience managing technicians and service advisors.
• Fleet account management experience.

Responsibilities

• Lead, coach, and develop service advisors and technicians.
• Drive sales while maintaining an outstanding customer experience.
• Schedule and manage shop workflow for maximum productivity.
• Monitor daily sales, labor, gross profit, and key performance indicators.
• Review repair recommendations for accuracy and value.
• Ensure repairs are completed safely, correctly, and on time.
• Hire, train, and develop team members.
• Maintain inventory and control operating expenses.
• Build relationships with fleet customers and local businesses.
• Handle customer concerns professionally and resolve issues promptly.
• Maintain compliance with safety, environmental, and company standards.
• Perform opening and closing manager responsibilities.
• Create a positive team culture focused on accountability, communication, and results.

Benefits

• Competitive salary with weekly performance bonuses.
• Employer-paid medical insurance.
• Dental and vision insurance.
• Paid time off (PTO).
• Five paid holidays.
• Closed evenings and Sundays.
• Ongoing training and career advancement opportunities.
• Employee discounts on automotive services.
• Stable, year-round employment with an established company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed