Store Sales Professional/Customer Sales Representative

Genuine Parts Company•Ellisville, MO

15d

About The Position

The Sales Pro is a self-motivated, customer-centric representative who promotes the full line of NAPA products and services and expands business with new and existing customers. The role focuses on finding and winning new customers, closing sales, and maintaining customer relationships after the sale. The position works with the local Store Manager, wholesale customers, and manufacturers' representatives to grow sales and improve customer knowledge of NAPA offerings.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Understanding and demonstration of basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and account maintenance.
Capability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (eight feet) using a stool or ladder when necessary.
Stamina to stand and walk for the entire work shift and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor's degree.
Background in the automotive industry.
Leadership ability.
Embodies the values of serve, perform, influence, respect, innovate, and team.
Communicates effectively by motivating and inspiring others through clear and proactive communication.
Delivers results and drives customer success by focusing on outcomes and making the customer central to decisions.
Makes balanced decisions and thinks strategically as a forward thinker.
Develops high-performing teams through inclusive leadership, attracting and developing talent, providing ongoing feedback, and building trust across the organization.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote the entire line of NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify specific customer needs and align solutions with NAPA's offerings.
Work with manufacturers' representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and keep them connected through NAPA's eSales programs.
Perform educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.