Professional Sales Representative

La-Z-Boy•Tukwila, WA

4d•$55,000 - $75,000•Onsite

About The Position

La-Z-Boy is hiring a Professional Sales Representative for its Furniture Galleries showroom in Tukwila, Washington. The role creates sales through exceptional customer service and knowledge of La-Z-Boy’s products, services, and selling process. The representative builds long-term customer relationships, supports the store’s sales and design programs, and develops awareness of interior design through experience and collaboration with a La-Z-Boy Designer. The position offers training pay of $22 per hour for 2–6 weeks, with no commissions during training. After training, base pay is $15 per hour plus uncapped commissions on written sales; commission rates range from 1% to 6% of monthly sales based on achievement against goals. The stated average annual earning potential after training is $55,000–$75,000+, inclusive of base pay and commission. The company will ensure pay meets applicable state or local minimum wage requirements. The representative guides customers through a premium furniture-buying experience, helps create room designs, and may schedule professional in-home consultations. The role also supports customer follow-up and issue resolution, peer training, showroom presentation and cleanliness, accurate order and payment records, delivery scheduling, and opening and closing the store. The position requires working hours dictated by business needs, including evenings, weekends, and holidays as required. It involves lifting or carrying up to 50 pounds and standing for long periods. Weekly hours are 40. Benefits listed for US employees and their families include medical, vision, dental, and basic life insurance; a 401(k) plan with company match of up to 6%; 9–11 paid holidays annually; two weeks of prorated vacation for new hires; and personal time for non-exempt employees or state-mandated sick time.

Requirements

High school diploma or equivalent.
Previous selling experience and ability to close a sale are strongly preferred.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work productively with others as part of a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative and motivation to meet assigned goals and objectives and achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform nearly continuous repetitive hand motions and hearing/listening; often required to sit, walk, bend, and stoop.
Ability to pass a background check and drug screen.

Nice To Haves

Bachelor’s degree in Business or a related field.
Experience in luxury sales.

Responsibilities

Sell furniture, accessories, and services to contribute to store sales goals.
Promote the Design program and assist the Designer in achieving established sales goals.
Follow the La-Z-Boy selling process and provide customers with a favorable experience.
Use sales skills including rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and continued customer contact.
Maximize store promotions, marketing initiatives, and grassroots programs.
Maintain knowledge of existing and new product features and benefits.
Schedule professional home consultations and present customized room designs, product and fabric samples, accessory recommendations, and professional installation benefits.
Follow and champion the company’s Design process and support design-related store functions.
Provide high-quality service to current and prospective customers and use Podium for satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and teamwork.
Respond to incoming phone calls and emails; help resolve customer issues and complaints with appropriate solutions.
Maintain positive working relationships with store employees and help train, coach, and develop peers in product knowledge and selling skills.
Promote a culture of sales and service.
Help maintain showroom appearance, displays, product tags, accessory catalogs, design-center fabrics, floor arrangements, and general cleanliness.
Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Schedule customer deliveries and open and close the store.
Maintain enthusiasm and urgency with customers and the store team, and stay informed about company standards, products, processes, and systems.