Professional Sales Representative

La-Z-Boy • Denver, CO

4d • $55,000 - $75,000 • Onsite

About The Position

La-Z-Boy is hiring a Professional Sales Representative for its Furniture Galleries showroom in the Lakewood area of Denver, Colorado. The representative creates sales by providing exceptional customer service and applying knowledge of La-Z-Boy products, services, and selling processes. The role focuses on developing lasting customer relationships, supporting the store’s sales goals, and helping customers create furnished spaces through product recommendations and the Design program.

The role offers paid training at $20 per hour for 2–6 weeks, with no commissions during training. After training, pay consists of a $13.50 hourly base plus uncapped commissions of 1%–6% on monthly written sales, with the commission rate increasing as sales achievement versus goal increases. The company will make adjustments when needed to ensure pay meets applicable state or local minimum wage requirements. The posting states average annual earning potential after training of $55,000–$75,000 or more, inclusive of base pay and commissions. The position is listed at 40 hours per week.

The representative guides customers through a premium furniture-shopping experience, helps plan room designs, schedules professional home consultations, and supports design-related store functions. Other duties include following up with customers, responding to inquiries, resolving customer concerns, maintaining product knowledge, assisting peers with training, keeping the showroom presentable, completing orders and records accurately, scheduling deliveries, and opening and closing the store. The work is performed in a showroom and includes standing for long periods, lifting or carrying up to 50 pounds, and frequent hand motions, hearing, and listening. Evening, weekend, and holiday work may be required according to business needs.

La-Z-Boy lists health, dental, and vision insurance; 401(k) with company match; paid vacation and holidays; disability and life insurance; paid bonding leave; paid training; a health savings account; tuition reimbursement; an employee assistance program; and employee discounts. The role has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• Previous selling experience and the ability to close a sale are strongly preferred in the minimum requirements section.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively as part of a team.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to work evenings, weekends, and holidays as required.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to use repetitive hand motions nearly continuously and to hear and listen; often required to sit, walk, bend, and stoop.
• Ability to pass a background check and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.
• Sales or retail experience; luxury experience is a major plus.
• Interest in modern aesthetics and premium materials.
• A polished, persuasive, ambitious approach, with attention to detail, service, and customer experience.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer in achieving Design program sales goals.
• Consistently follow the La-Z-Boy selling process to provide a positive customer experience.
• Use sales skills including customer approach, rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and continued contact with customers and prospects.
• Use store promotions, marketing initiatives, and grassroots programs to support sales.
• Maintain knowledge of existing and new product features and benefits.
• Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
• Follow and champion the established Design process and support design-related store functions.
• Provide a high level of customer service and ensure customers have informative, positive experiences.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a positive team environment.
• Respond to incoming phone calls and emails, and assist with customer issues or complaints by offering appropriate solutions and alternatives.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop peers on product knowledge and selling processes and skills.
• Promote a culture of sales and service.
• Help maintain the store’s visual appearance, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Complete order information accurately, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Schedule customer deliveries.
• Open and close the store.
• Meet business needs for the assigned work schedule and hours.

Benefits

• Health insurance, including medical coverage through Blue Cross/Blue Shield.
• Optum in-network prescription coverage.
• Dental insurance.
• Vision insurance.
• Paid vacation and paid time off.
• 401(k) with company match, with the general U.S. benefits section stating a match of up to 6%.
• Disability insurance.
• Life insurance and accidental death and dismemberment coverage.
• Paid bonding leave.
• Paid training.
• Health savings account.
• Tuition reimbursement of up to $5,250 per calendar year.
• Employee assistance program, including counseling sessions and financial and legal resources.
• Employee discounts.
• Nine to eleven paid holidays each year.
• Two weeks of prorated vacation for a new hire.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED