Professional Sales Representative

La-Z-Boy • Lynnwood, WA

9d • $45,000 - $65,000 • Onsite

About The Position

La-Z-Boy is hiring a Professional Sales Representative for its Furniture Galleries in Lynnwood, Washington. The representative creates sales by delivering exceptional customer service and applying knowledge of La-Z-Boy products, services, and selling processes. The role focuses on building long-term customer relationships, meeting store sales goals, supporting the Design program, and helping customers create customized living spaces. The position includes an hourly base wage and uncapped commissions. Training pay is $18 per hour for 2–6 weeks, with no commission during training. After training, the base pay is $15 per hour, with commission of 1–6% on monthly written sales based on performance against sales goals. The stated average annual earning potential after training is $45,000–$65,000+ inclusive of base pay and commission. The company will ensure pay meets applicable state and local minimum wage requirements.

The role involves working with customers in the showroom and scheduling professional home consultations. The representative presents furniture, fabrics, accessories, and installation services; supports design-related store functions; and assists with customer follow-up and issue resolution. They also help maintain showroom displays and store cleanliness, accurately process orders and payments, schedule deliveries, complete system logs, and open and close the store. The position has no supervisory responsibilities and requires working the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to perform nearly continuous repetitive hand motions and to hear and listen; often required to sit, walk, bend, and stoop.
• Ability to pass a background check and drug screen.

Nice To Haves

• Previous selling experience and the ability to close a sale are strongly preferred.
• Bachelor's degree in Business or a related field.
• Luxury sales experience is a plus.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy.
• Promote the Design program and assist the Designer in achieving established Design program sales goals.
• Execute the La-Z-Boy selling process and provide a favorable experience to customers.
• Use sales skills including approach, rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and continued customer contact.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain knowledge of features and benefits of existing and new product lines.
• Schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
• Follow and champion the established Design process and support design-related store functions.
• Provide high-quality service to current and future customers and ensure customers have an informative, positive experience.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a team environment.
• Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop peers on product knowledge and the selling process.
• Promote a culture of sales and service.
• Help maintain the store's visual appearance, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain urgency, enthusiasm, and excitement with the store team and customers.
• Maintain knowledge of company standards, products, internal processes, and systems.
• Schedule customer deliveries consistently.
• Open and close the store.

Benefits

• Health insurance through Blue Cross/Blue Shield.
• Optum in-network prescription coverage.
• Dental and vision insurance.
• Paid vacation and paid time off.
• 401(k) plan with company match, described as up to 6% in the U.S. benefits information.
• Disability insurance.
• Life insurance and accidental death and dismemberment coverage.
• Paid bonding leave.
• Paid training.
• Health Savings Account.
• Tuition reimbursement of up to $5,250 per calendar year.
• Employee Assistance Program, including counseling sessions and financial and legal resources.
• Employee discounts.
• Nine to eleven paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED