Professional Sales Representative

La-Z-Boy • Tukwila, WA

2d • Onsite

About The Position

La-Z-Boy is hiring a Professional Sales Representative for its furniture gallery in Tukwila, Washington. The role is responsible for generating sales through exceptional customer service and knowledge of the company’s products, services, and selling process. The representative builds long-term customer relationships, supports store sales and design-program goals, and helps customers create customized spaces with furniture and décor.

The position includes training in sales, interior trends, and design consultation, along with opportunities to work with a La-Z-Boy Designer and schedule professional in-home design consultations. Compensation includes hourly base pay and uncapped commissions. Training pay is $22 per hour for 2–6 weeks, with no commission during training. After training, base pay is $15 per hour plus commissions of 1–6% on monthly sales based on performance against goals. The posting gives average annual earning potential after training as $55,000–$75,000+, inclusive of base pay and commission, and states that pay will meet applicable minimum-wage requirements.

The role is based in a showroom and includes customer-facing sales, design-program support, order and payment processing, follow-up, store upkeep, and opening and closing duties. The schedule is 40 hours per week and may include evenings, weekends, and holidays based on business needs.

Requirements

• High school diploma or equivalent.
• Previous selling experience and ability to close a sale are strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to perform repetitive hand motions and to sit, walk, bend, and stoop as needed.
• Ability to pass a background and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.
• Experience in luxury sales or retail; luxury experience is described as a major plus.
• Passion for modern aesthetics and premium materials.

Responsibilities

• Sell furniture, accessories, and services to contribute to store sales goals.
• Promote the Design program and assist the Designer in achieving program sales goals.
• Follow the La-Z-Boy selling process and provide customers with a positive, informative experience.
• Use sales skills including rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and ongoing customer contact.
• Make use of store promotions, marketing initiatives, and grassroots programs.
• Schedule professional home consultations and present customized room designs, fabrics, furniture, tables, accessories, and professional installation services.
• Follow and champion established Design program processes and support design-related store functions.
• Provide high-quality service to current and prospective customers, using product knowledge and the company selling process.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions, support a team environment, and respond to customer calls and emails.
• Assist with customer issues and complaints by providing appropriate solutions and alternatives.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop peers in product knowledge and the selling process.
• Maintain the store’s visual appearance, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain knowledge of company standards, products, internal processes, and systems.
• Schedule customer deliveries consistently.
• Open and close the store.
• Work with a sense of urgency, enthusiasm, and attention to detail.

Benefits

• Employee discounts.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Basic life insurance.
• 401(k) retirement plan with company match of up to 6%.
• 9–11 paid holidays each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED