Professional Sales Representative

La-Z-Boy • Lynnwood, WA

8d • Onsite

About The Position

La-Z-Boy is hiring a Professional Sales Representative for its furniture showroom in Lynnwood, Washington. The role creates sales by providing exceptional customer service and using knowledge of La-Z-Boy products, services, and selling processes. Representatives build lasting customer relationships, contribute to store sales goals, promote the Design program, and develop awareness of interior design through training and collaboration with a La-Z-Boy Designer.

The position offers hourly base pay plus uncapped commissions. Training lasts 2–6 weeks at $18 per hour with no commissions. After training, base pay is $15 per hour plus commissions of 1–6% on monthly written sales, with the commission rate increasing as sales achievement versus goal increases. The stated average annual earning potential after training is $45,000–$65,000 or more, inclusive of base pay and commission. The company will ensure pay is at least the applicable state or local minimum wage.

Representatives guide customers through furniture and design purchases, schedule professional in-home design consultations, provide follow-up and after-sale service, and support store operations. The role requires working the schedule dictated by business needs, including evenings, weekends, and holidays as required. It is a 40-hour-per-week position involving showroom work, standing for extended periods, and lifting or carrying up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Previous selling experience and ability to close a sale are strongly preferred as minimum requirements in the posting.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods; frequent repetitive hand motions, hearing, and listening are also required.
• Ability to pass a background check and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.
• Sales or retail experience; luxury experience is a major plus.
• Passion for modern aesthetics and premium materials.

Responsibilities

• Sell furniture, accessories, and services to contribute to store sales goals.
• Promote the Design program and assist the Designer in achieving Design program sales goals.
• Follow the La-Z-Boy selling process, from customer approach and needs discovery through presentations, objection handling, closing, follow-up, and after-sale service.
• Use promotions, marketing initiatives, and grassroots programs to support sales.
• Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessories, and professional installation services.
• Follow and champion the company’s Design process and support design-related store functions.
• Provide high-quality customer service and ensure customers have informative, positive experiences.
• Use Podium to support customer satisfaction and follow-up.
• Respond to incoming calls and emails and assist with customer issues or complaints by providing appropriate solutions.
• Maintain positive working relationships with store employees and help train, coach, and develop peers in product knowledge and selling skills.
• Help maintain the store’s visual appearance, displays, product tags, accessory catalogs, design center fabrics, floor moves, and cleanliness.
• Accurately complete orders, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately and schedule customer deliveries.
• Maintain knowledge of company standards, products, processes, and systems.
• Open and close the store.
• Perform other duties as assigned.

Benefits

• Health insurance, including medical coverage through Blue Cross/Blue Shield.
• Prescription coverage through Optum.
• Dental insurance.
• Vision insurance.
• Paid vacation and paid time off.
• 401(k) retirement plan with company match of up to 6%.
• Disability insurance.
• Life insurance and AD&D coverage.
• Paid bonding leave.
• Paid training.
• Health Savings Account.
• Tuition reimbursement of up to $5,250 per calendar year.
• Employee Assistance Program, including counseling sessions and financial and legal resources.
• Employee discounts.
• Nine to eleven paid holidays each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED