Professional Sales Representative

La-Z-Boy • Tacoma, WA

11d • $55,000 - $75,000 • Onsite

About The Position

La-Z-Boy is hiring a Professional Sales Representative for its Furniture Galleries in Tacoma, Washington. The role is responsible for generating sales through exceptional customer service and knowledge of the company’s selling process, products, and services. Representatives create long-term customer relationships, contribute to store sales and Design program goals, and develop awareness of interior design through practical experience and collaboration with a La-Z-Boy Designer.

The position offers $18 per hour during 2–6 weeks of training, without commissions. After training, pay includes a $15 hourly base and uncapped commissions of 1–6% on written sales, with the commission rate based on achievement against monthly sales goals. The stated average annual earning potential after training is $55,000–$75,000+, inclusive of base pay and commissions. The company will make adjustments as needed to meet applicable state or local minimum wage requirements.

The representative works in a showroom, provides sales and design support, and handles customer communications and transactions. The role also involves maintaining displays and store appearance, coordinating deliveries, completing system logs, and opening and closing the store. Work schedules and hours are dictated by business needs, including evenings, weekends, and holidays as required. The position is listed at 40 hours per week and requires the ability to lift or carry up to 50 pounds and stand for long periods.

Requirements

• High school diploma or equivalent.
• Previous selling experience and the ability to close a sale are strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work productively with others as part of a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods; frequent sitting, walking, bending, and stooping may also be required.
• Nearly continuous repetitive hand motions, hearing, and listening.
• Ability to work indoors.
• Ability to pass a background check and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.
• Previous sales or retail experience; luxury experience is a major plus.
• Passion for modern aesthetics and premium materials.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer in achieving established sales goals.
• Follow the La-Z-Boy selling process to provide a favorable customer experience.
• Apply sales skills including rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and ongoing contact with customers and prospects.
• Use store promotions, marketing initiatives, and grassroots programs to support sales.
• Maintain knowledge of existing and new product features and benefits.
• Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessories, and professional installation options.
• Follow and champion the company’s Design process and support design-related store functions.
• Provide high-quality service to current and prospective customers and use product knowledge and the selling process to ensure informative, positive experiences.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a positive team environment.
• Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop new peers in product knowledge and the selling process.
• Promote a culture of sales and service.
• Help maintain the store’s visual appearance, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete orders, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Show urgency, enthusiasm, and excitement when working with the store team and customers.
• Maintain knowledge of company standards, products, internal processes, and systems.
• Schedule deliveries with customers consistently.
• Open and close the store.
• Perform other duties as assigned.

Benefits

• Health insurance through Blue Cross/Blue Shield.
• In-network prescription coverage through Optum.
• Dental insurance.
• Vision insurance.
• Paid vacation and paid time off.
• 401(k) with company match, stated as up to 6% in the US benefits information.
• Disability insurance.
• Life insurance and accidental death and dismemberment coverage.
• Paid bonding leave.
• Paid training.
• Health Savings Account.
• Tuition reimbursement, up to $5,250 per calendar year.
• Employee Assistance Program, including counseling sessions and financial and legal resources.
• Employee discounts.
• Nine to eleven paid holidays each year.
• Two weeks of prorated vacation for new hires.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED