Store Sales Manager

Mattress Firm • Frankfort, KY

8d • $63,000 - $78,000 • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role is responsible for in-store merchandising execution, selling programs, KPI results, and supporting the omnichannel experience. The manager keeps the customer at the center of store operations and creates an engaging environment for team members.

The manager coaches and develops associates, builds a collaborative team, and supports new-hire onboarding through one-on-one meetings and 30-, 60-, and 90-day check-ins. The role also oversees workforce management, staffing, store operations, inventory, merchandising, sales processing, and customer service. Managers analyze company reporting, identify staffing needs and skill gaps, and partner with leadership and other teams to improve performance.

Requirements

• Legal authorization to work in the United States without sponsorship and ability to provide proof of work eligibility.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.

Responsibilities

• Lead the company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution and lead selling programs that drive KPI results.
• Support the omnichannel experience and ensure teams put customers at the center of store operations.
• Coach associates, develop their skills and performance, and foster a collaborative and motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and professional and personal aspirations.
• Maintain a team bio book and conduct 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including store staffing schedules and punch reconciliation, using Operations team support and tools.
• Ensure compliance with company policies, appearance and functionality standards, and state regulations.
• Represent the company brand professionally in internal and external communications.
• Follow company procedures for product transfers and inventory documentation.
• Analyze company reporting to determine staffing levels and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers as a subject matter expert.
• Identify skill gaps through reporting and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with Marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
• Ensure timely opening and closing procedures.
• Manage store stock inventory levels and review merchandise flow for accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure customer invoices are properly created and executed.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate teams as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed