Store Sales Manager

Mattress Firm • Danbury, CT

7d • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role holds associates accountable for in-store merchandising, leads selling programs, drives key performance indicators, and supports the omnichannel experience. The manager ensures teams put customers at the center of their work and creates an engaging environment for team members.

As a coach, the manager develops associates’ skills and performance and builds a collaborative, motivated team. The role also oversees workforce management, staffing, store operations, inventory, customer service, merchandising, marketing, and sales execution. The position may provide support to stores in Brookfield, Ridgefield, Shelton, Greenwich, Stamford, Westport, New Canaan, Fairfield, and Norwalk, Connecticut, as needed.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull more than 50 pounds.

Responsibilities

• Lead company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising and execution of selling programs and related key performance indicators.
• Support the omnichannel experience and ensure teams put customers at the center of their work.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Maintain and develop a team bio book and conduct 30-, 60-, and 90-day check-ins with new team members.
• Manage store staffing schedules, reconcile time punches, and use operations support and tools for workforce management.
• Ensure compliance with company policies, appearance and functionality standards, and state regulations.
• Represent the company professionally in internal and external communications.
• Follow company product-transfer procedures and ensure inventory transfers are properly documented.
• Analyze company reporting to determine staffing needs and partner with leadership on staffing changes.
• Provide technical and product knowledge to associates and customers.
• Use company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor assigned stores’ social media strategies.
• Ensure timely store opening and closing procedures.
• Manage stock inventory levels and review merchandise flow for accuracy.
• Follow cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure customer invoices are properly created and executed.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services, and develop strategies to counter them.
• Conduct store-level inventory processes and research discrepancies.
• Partner with leadership and corporate teams as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• On-demand pay
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Potential additional bonus opportunities for eligible leadership and individual contributor roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed