Store Sales Manager

Mattress Firm • Hollywood, FL

3d

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role holds associates accountable for in-store merchandising, leads selling programs, drives related key performance indicators, and supports the omnichannel experience. The manager ensures teams put customers at the center of their work and creates an engaging environment for team members. As a coach, the manager develops associate skills and performance and fosters a collaborative, motivated team.

Responsibilities include onboarding and team building; workforce management and policy compliance; talent development; and business operations. The manager conducts individual meetings and regular check-ins with team members, plans staffing using company reports, coaches associates to address skill gaps, and provides product and technical knowledge. The role also oversees sales performance, merchandising, marketing standards, inventory, cash handling, customer invoicing, store opening and closing procedures, and assigned store social media strategy. The manager collaborates with leadership and corporate partners and carries out company initiatives and other supervisor-requested activities.

The position requires the ability to stand or sit for more than eight hours at a time and to lift, push, or pull more than 50 pounds. Applicants must be legally authorized to work in the United States without sponsorship and provide proof of eligibility.

Requirements

• Legal authorization to work in the United States without sponsorship and proof of eligibility to work.
• Ability to stand or sit for more than eight hours at a time.
• Ability to lift, push, or pull more than 50 pounds.

Responsibilities

• Lead Mattress Firm’s vision and company initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution, lead selling programs, drive related KPI results, and support the omnichannel experience.
• Keep the customer at the center of store operations and create an engaging environment for team members.
• Coach associates, develop their skills and performance, and foster a collaborative and motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations; maintain a team bio book and hold 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including store staffing schedules and reconciling punches; use company reporting to plan staffing and partner with leadership on staffing changes.
• Ensure company policies, appearance and functionality standards, and state regulations are followed, and represent the company professionally in internal and external interactions.
• Follow product-transfer procedures and ensure proper inventory documentation.
• Provide technical and product knowledge to associates and customers and serve as a subject matter expert.
• Analyze company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
• Ensure timely store opening and closing procedures; manage stock inventory and review merchandise flow for accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits, and sales-processing policies for customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to counter them.
• Conduct store-level inventory processes and research discrepancies.
• Partner with leadership and corporate partners as needed.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed