Store Sales Manager

Mattress Firm • Woodinville, WA

8d

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role holds associates accountable for in-store merchandising, leads selling programs, drives related KPI results, and supports the omnichannel experience. The manager ensures teams put customers at the center of their work and creates a compelling, engaging environment for team members. As a coach, the manager develops associates’ skills and performance and fosters a collaborative, motivated team.

The role also oversees onboarding and team building, workforce management, talent development, and business operations. Responsibilities include understanding team members’ motivations and aspirations, checking in with new hires, planning staffing, following company policies and procedures, coaching associates, managing store inventory and cash handling, and achieving store financial targets.

Requirements

• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.

Responsibilities

• Lead company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for executing in-store merchandising and lead selling programs to drive KPI results.
• Support the omnichannel customer experience and ensure teams keep customers at the center of their work.
• Coach associates, develop their skills and performance, and foster a collaborative and motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team bio book incorporating new insights about team members.
• Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
• Conduct workforce management activities, including scheduling and reconciling punches, using Operations team support and tools.
• Ensure compliance with company policies, appearance and functionality standards, and state regulations.
• Represent the company brand professionally in internal and external interactions.
• Follow company procedures for product transfers and ensure proper inventory documentation.
• Plan strategically and analyze company reporting to determine staffing needs; partner with leadership on staffing changes.
• Provide associates and customers with technical and product knowledge and serve as a subject matter expert.
• Analyze company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with Marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels and review merchandise flow to ensure accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure customer invoices are properly created and executed.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services offered, and develop strategies to counter them.
• Conduct store-level inventory processes, research discrepancies, and partner with leadership and corporate teams as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed