Store Sales Manager

Tractor Supply Company•Lemoore, CA

1d•Onsite

About The Position

The Store Sales Manager leads customer experience, selling and service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution throughout the day, and key sales-floor presentation standards. The manager supports the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned. The position requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and a service-oriented approach. The manager is expected to promote a safe and productive environment for Team Members, customers, and vendors, and to train Team Members on the appropriate application of policies and procedures. The role may require operating a cash register, computer, forklift, and other equipment; helping customers load purchases; completing related documentation accurately and on time; obtaining licenses or certifications as needed; and performing other assigned duties.

Requirements

Previous retail leadership experience.
At least 18 years of age.
Valid driver's license.
High school diploma or equivalent.
Ability to read, write, and count accurately.
Ability to move and transfer merchandise weighing up to 50 pounds.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to read, write, and count accurately to complete documentation and process information or merchandise through the point-of-sale system.
Strong written and verbal communication skills to communicate effectively with Team Members and customers.
Ability to complete training and certification to dispense propane, and to dispense propane.
Ability to complete all required training and training or certification for various business needs.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior sales and supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor's degree from an accredited college or university in Business Administration or a related field.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Experience with customer service and selling skills.
Ability to excel in a fast-paced work environment.

Responsibilities

Deliver financial results and work assigned schedules based on business needs.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
Lead Team Leaders and ensure ownership and execution of their assigned areas.
Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
Build and sustain a culture of product knowledge with the Sales Team.
Maintain mobile merchandisers at the front of the store, Center Court presentation, Garden Center, Live Goods Center, and Tent standards.
Ensure BOPIS picks are completed throughout the day through the Sales Team.
Maintain vestibule presentation and cleanliness.
Oversee front-end execution, including Cashier daily responsibilities and Customer Service expectations.
Maintain 2-tier and 3-tier baskets according to presentation standards.
Own front sidewalk presentation, including signage.
Own the Worksheet Feed/Food Order process.
Support the Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
Operate a cash register, computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business and perform other duties as assigned.
Promote a safe and productive work environment and train Team Members on the appropriate application of policies and procedures.