Store Sales Manager

Mattress Firm • Weston, FL

3d

About The Position

The Store Sales Manager leads Mattress Firm’s vision, company initiatives, and sales performance across multiple store units. The role is responsible for in-store merchandising execution, sales programs and key performance indicators, and support of the omni-channel experience. The manager keeps customers at the center of the store experience and fosters an engaging, collaborative environment for team members.

The manager coaches and develops associates, builds team understanding through individual meetings and new-hire check-ins, and oversees staffing and workforce-management activities. The role also manages store-level operations, including sales and financial performance, merchandising, inventory, cash handling, customer invoicing, opening and closing procedures, and compliance with company policies and applicable state regulations. The manager partners with leadership, marketing, operations, and corporate teams as needed.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.

Responsibilities

• Lead company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution and lead selling programs to drive related KPI results.
• Support the omni-channel experience and ensure teams put the customer at the center of the store experience.
• Coach associates, develop their skills and performance, and foster a collaborative, motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations; maintain a team bio book as new insights are gained.
• Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
• Manage workforce activities, including store staffing schedules and reconciling time punches, using Operations team support and tools.
• Ensure company policies, appearance and functionality standards, and state regulations are followed.
• Represent the company brand through professional communication in internal and external interactions.
• Follow company procedures for product transfers and ensure inventory documentation is accurate.
• Analyze company reporting to determine staffing needs and partner with leadership on staffing-level changes.
• Provide technical and product knowledge to associates and customers and serve as a subject matter expert.
• Use company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels and review merchandise flow to ensure accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits, and sales-processing policies for customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services, and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies.
• Partner with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• On-demand pay
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed