Store Sales Manager
About The Position
The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role holds associates accountable for in-store merchandising execution, leads selling programs, drives related KPI results, and supports the omnichannel customer experience. The manager keeps customers at the center of the business and creates an engaging environment for team members. Through effective coaching, the manager develops associate skills and performance and fosters a collaborative, motivated team. The role includes onboarding and team building, workforce management, talent development, business operations, and store-level financial performance. The manager may provide support to stores in Brookfield, Ridgefield, Shelton, Greenwich, Stamford, Westport, New Canaan, Fairfield, and Norwalk, Connecticut, as needed.
Requirements
- Legal authorization to work in the United States without sponsorship and proof of work eligibility.
- Ability to stand or sit for more than eight hours at a time.
- Ability to lift, push, or pull more than 50 pounds.
Responsibilities
- Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations, and maintain a team bio book that evolves as new information is learned.
- Hold 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
- Manage workforce activities, including store staffing schedules and reconciling punches, using Operations team support and tools.
- Ensure compliance with company policies, appearance and functionality standards, and state regulations.
- Represent the company professionally in internal and external interactions.
- Follow company procedures for product transfers and inventory documentation.
- Analyze company reporting to determine appropriate staffing levels and partner with leadership on staffing changes.
- Provide associates and customers with technical and product knowledge and serve as a subject matter expert.
- Analyze reporting to identify skill gaps and address them through coaching.
- Achieve or exceed individual store financial targets through effective execution and customer service.
- Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
- Partner with Marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
- Ensure timely store opening and closing procedures.
- Manage stock inventory levels and review merchandise flow to ensure accurate stock.
- Follow company cash-handling procedures, including payment acceptance and deposits.
- Follow sales-processing policies to ensure customer invoices are properly created and executed.
- Execute company initiatives and other activities requested by the supervisor.
- Monitor competitors, advertisements, and services offered, and develop strategies to counter them.
- Conduct store-level inventory and research discrepancies, partnering with leadership and corporate teams as needed.
Benefits
- Career growth opportunities through on-the-job training and development programs.
- 401(k) with employer matching.
- Mental health and life resources.
- Medical, dental, prescription, and vision plans.
- On-demand pay.
- Base pay or uncapped commission.
- Employee discounts on Mattress Firm sleep products and accessories.
- Potential additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the company’s discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
