Store Sales Manager

Mattress Firm • Boonton, NJ

8d • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives, achieves sales performance goals, and holds associates accountable for executing in-store merchandising across multiple store units. The role leads selling programs, drives related KPI results, and supports the omni-channel experience. The manager ensures teams put customers at the center and creates an engaging environment for team members.

As a coach, the Store Sales Manager develops associates’ skills and performance and fosters a collaborative, motivated team. The role includes onboarding and team building, workforce management, talent development, and oversight of business operations and financial performance. The manager may provide support to stores in Morris Plains, Boonton, Kearny, Clifton, Ledgewood, Jersey City, East Hanover, Verona, Rockaway, Flanders, and Chester, New Jersey, as needed.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of work eligibility is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.

Responsibilities

• Lead company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution and lead selling programs to drive KPI results and support the omni-channel experience.
• Keep customers at the center of store operations and create an engaging environment for team members.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team bio book and hold 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including staffing schedules and reconciling punches, using Operations team support and tools.
• Ensure company policies, appearance and functionality standards, and state regulations are followed.
• Represent the company professionally in internal and external interactions and follow product-transfer procedures and documentation requirements.
• Analyze company reporting to determine staffing levels and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers, and identify skill gaps through reporting to address with coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor assigned stores’ social media strategies to increase brand awareness and sales.
• Ensure timely opening and closing procedures; manage stock levels and review merchandise flow for accuracy.
• Follow cash-handling procedures, including payment acceptance and deposits, and sales-processing policies for customer invoices.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies.
• Partner with leadership and corporate teams as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• On-demand pay
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Potential additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the company’s discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed