Store Sales Manager

Tractor Supply Company • Prescott, AZ

7d • Onsite

About The Position

The Store Sales Manager leads customer experience, selling, service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution through the Sales Team, and key sales-floor presentation standards. The manager supports the Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.

The role requires regular and predictable attendance, flexibility to work schedules based on business needs, and a service-oriented approach. Work is generally indoors in a moderately noisy environment, with work on hard-surface indoor floors and outdoor lots and the possibility of adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours.

This is a non-sedentary position involving movement throughout the store and outdoor areas, operation of store equipment, customer assistance with loading purchases, and the ability to move merchandise. The role also requires completing documentation accurately, obtaining licenses or certifications as needed, and performing other assigned duties.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old and possess a valid driver's license.
• A high school diploma or equivalent is required.
• Must be able to read, write, and count accurately, regardless of education level.
• Ability to perform and execute the principal responsibilities of Team Members.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Ability to work in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas, including the sales floor, side lot, stock area, and register area.
• Ability to operate equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to constantly operate store equipment such as a computer and cash register.
• Ability to use written and verbal communication skills effectively with Team Members and customers.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete required training and certification to dispense propane, and to dispense propane.
• Ability to successfully complete all required training and business-related certifications.
• Ability to drive or operate a vehicle for business needs.

Nice To Haves

• Prior sales and supervisory experience is strongly preferred.
• Farming, ranching, pet/equine, or welding knowledge is preferred.
• A bachelor's degree from an accredited college or university in Business Administration or a related field is preferred.
• Experience with customer service and selling skills.

Responsibilities

• Deliver financial results.
• Work assigned schedules based on business needs and maintain regular, predictable attendance.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead Legendary Customer Experience throughout the Sales Team.
• Lead Team Leaders and ensure ownership and execution of their assigned areas.
• Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
• Build and sustain a culture of product knowledge within the Sales Team.
• Maintain mobile merchandisers at the front of the store and maintain Center Court presentation and execution.
• Maintain Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness.
• Oversee front-end execution, including Cashier daily responsibilities and customer service expectations.
• Maintain two-tier and three-tier baskets according to presentation standards.
• Own front sidewalk presentation, including signage.
• Own the Worksheet Feed/Food Order process.
• Support the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned.
• Operate the cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
• Complete associated documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
• Travel as required in support of district needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members; part-time new hires must meet the stated average-hours and service eligibility conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED