Store Sales Manager

Mattress Firm • Wilmington, DE

4d • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives, achieving sales performance goals across multiple store units through accountability for in-store merchandising, selling programs, key performance indicators, and the omnichannel experience. The manager keeps customers at the center of the business and creates an engaging environment for team members. As a coach, the manager develops associate skills and performance and fosters a collaborative, motivated team.

The role includes onboarding and team building, workforce management, talent development, and business operations. The manager conducts one-on-one meetings and 30-, 60-, and 90-day check-ins, develops a team bio book, plans staffing, follows company policies and state regulations, and provides product and technical knowledge. The manager analyzes reporting to identify staffing needs and skill gaps, coaches associates, and works with leadership and corporate partners.

The manager is responsible for store financial results, merchandising and marketing standards, assigned-store social media strategy, opening and closing procedures, inventory and merchandise flow, cash handling, sales processing, and store-level inventory research. The position requires standing or sitting for eight or more hours at a time and lifting, pushing, or pulling more than 50 pounds.

Requirements

• Legal authorization to work in the United States without employer sponsorship; proof of eligibility to work in the United States is required.
• Ability to stand or sit for eight or more hours at a time.
• Ability to lift, push, or pull more than 50 pounds.

Responsibilities

• Lead company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution, selling programs, key performance indicators, and the omnichannel experience.
• Keep the customer at the center of the store experience and create an engaging, collaborative team environment.
• Conduct one-on-one meetings to understand team members’ motivations and professional and personal aspirations.
• Develop and maintain a team bio book and hold 30-, 60-, and 90-day check-ins with new team members.
• Manage staffing schedules and timekeeping, using Operations team support and tools; analyze reporting to determine staffing needs and partner with leadership on staffing changes.
• Ensure company policies, appearance and functionality standards, state regulations, and brand communication standards are followed.
• Follow company procedures for product transfers and maintain proper inventory documentation.
• Provide product and technical knowledge to associates and customers and serve as a subject matter expert.
• Analyze reporting to identify skill gaps and coach associates to address them.
• Achieve or exceed store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy.
• Ensure timely store opening and closing procedures.
• Manage store stock levels and merchandise flow, ensuring accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits, and sales-processing policies for customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies.
• Partner with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Potential additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed