Store Sales Manager

LaserAway•Concord, CA

About The Position

The Store Sales Manager, also referred to as Location Director, leads a LaserAway clinic by combining strategic oversight with hands-on sales contributions. The role is responsible for clinic operations, sales performance, patient satisfaction, and staff development. The manager maintains a collaborative team environment and ensures the clinic delivers a premium patient experience while meeting operational and revenue goals. Compensation includes a base salary and performance-based revenue shares. The posting states that Store Sales Managers earn an average of $85,000 to $110,000 annually, with top performers potentially earning more. LaserAway describes opportunities for clinic ownership and autonomy, leadership coaching and career advancement, a collaborative culture, and free and discounted aesthetic treatments. Benefits include medical, dental, vision, disability, and life insurance; a 401(k) with company match; ancillary benefits; paid time off; and potential bonuses and commissions, depending on role and performance. The role supports LaserAway’s aesthetic dermatology clinics, where treatments are performed by licensed medical professionals and protocols are crafted and monitored by 25 board-certified dermatologists.

Requirements

High school diploma required.
At least 3 years of leadership experience in high-end B2C retail or high-touch service industries.
Proven success in consultative sales and team management.
Proficiency in Google Suite, CRM systems, and data analysis.
Ability to work evenings, weekends, and holidays as clinic needs require.
Proactive, detail-oriented approach and commitment to LaserAway’s values and operational excellence.

Nice To Haves

Bachelor’s degree preferred.
Experience or aptitude in talent acquisition, team development, and collaboration across sales and clinical teams.

Responsibilities

Lead by example in individual sales and coach Patient Care Coordinators (PCCs) to meet goals and increase clinic revenue.
Oversee daily scheduling to keep the clinic busy, provide appropriate staff breaks, and support a seamless patient experience.
Monitor and improve patient satisfaction from consultation through treatment.
Track CRM initiatives, including cross-selling, upselling, and win-back strategies, to improve clinic performance.
Maintain LaserAway brand standards, including a clean, welcoming clinic and staff adherence to dress codes.
Recruit, train, and mentor PCCs and clinicians; foster a positive work environment and manage performance expectations.
Manage medical inventory and supplies and oversee maintenance of aesthetic equipment.
Build relationships with local businesses and organizations to strengthen the clinic’s community presence.
Partner with Regional Sales Directors and Operations teams on staffing, budgeting, and performance goals.
Promote a compassionate, professional, motivated, and unified team culture.