Store Sales Manager

Tractor Supply Company • Mobile, AL

13d • Onsite

About The Position

The Store Sales Manager leads customer experience, selling, service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution through the Sales Team, and key sales-floor presentation standards. The manager supports the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned.

The position requires regular and predictable attendance, flexibility to work schedules based on business needs, and the ability to perform duties in a generally indoor retail environment with moderate noise, while also working outdoors in adverse weather when needed. Work shifts generally last at least four hours and may exceed eight hours. The role is non-sedentary and involves moving around the store and outdoor areas, handling merchandise, operating store equipment, and providing customer service. Travel and driving or operating a vehicle may be required to support business needs.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old.
• Must possess a valid driver’s license.
• High school diploma or equivalent is required.
• Must be able to read, write, and count accurately, regardless of education level.
• Must be available, flexible, adaptable, and service-oriented, and work assigned schedules based on business needs.
• Ability to perform and execute the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to communicate effectively with Team Members and customers using written and verbal communication skills.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to successfully complete required training, including training and certification to dispense propane and certifications for other business needs.
• Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.
• Ability to operate job-related equipment efficiently, safely, properly, and accurately, with or without reasonable accommodation.

Nice To Haves

• Prior sales and supervisory experience.
• Farming, ranching, pet/equine, or welding knowledge.
• Bachelor’s degree from an accredited college or university in Business Administration or a related field.
• Experience with customer service and selling skills.

Responsibilities

• Deliver financial results.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead Legendary Customer Experience throughout the Sales Team.
• Lead Team Leaders and ensure ownership and execution of their assigned areas.
• Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
• Build and sustain a culture of product knowledge with the Sales Team.
• Maintain mobile merchandisers at the front of the store.
• Maintain Center Court presentation and execution.
• Maintain Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness.
• Oversee front-end execution, including Cashier daily responsibilities and Customer Service expectations.
• Maintain 2-tier and 3-tier baskets according to presentation standards.
• Own front sidewalk presentation, including signage.
• Own the Worksheet Feed/Food Order process.
• Support the Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
• Operate the cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
• Complete related documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive work environment and train Team Members on appropriate policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are offered to full-time and part-time Team Members, with part-time eligibility subject to an average of at least 15 hours per week during the stated 90-day lookback period and other eligibility timing described in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED