Store Sales Manager

Tractor Supply Company•Lagrange, TX

About The Position

The Store Sales Manager leads customer experience, selling, service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution throughout the day, and key sales-floor presentation standards. The position supports the Store Manager in driving sales and profit, planning, Team Member development, and daily execution. The role requires availability, flexibility, adaptability, and a service-oriented approach. Work schedules vary by store and business needs; shifts generally last at least four hours and may exceed eight hours. The working environment is generally indoors with moderate noise, though work outdoors in adverse weather may be required. The position is non-sedentary and involves frequent movement, merchandise handling, operating store equipment, and providing customer service.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform Team Member responsibilities and operate equipment required for store duties.
Must be able to complete required training, including training and certification to dispense propane and certifications for other business needs.
Must be able to communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through a point-of-sale system.
Must be able to perform the physical tasks described, with or without reasonable accommodation, including moving merchandise weighing up to 50 pounds and pushing or pulling merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Must be able to move throughout the store for an entire shift, access all store areas safely, and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.

Nice To Haves

Prior sales and supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree from an accredited college or university in Business Administration or a related field.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Customer service and selling skills.
Ability to excel in a fast-paced work environment.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Deliver financial results.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
Lead Team Leaders and ensure ownership and execution of their assigned areas.
Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
Build and sustain a culture of product knowledge within the Sales Team.
Maintain mobile merchandisers at the front of the store, Center Court presentation, Garden Center, Live Goods Center, and Tent standards.
Ensure the Sales Team completes BOPIS picks throughout the day.
Maintain vestibule presentation and cleanliness.
Oversee front-end execution, including Cashier daily responsibilities and customer service expectations.
Maintain 2-tier and 3-tier baskets according to presentation standards.
Own front sidewalk presentation, including signage.
Own the Worksheet Feed/Food Order process.
Support the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned.
Operate cash registers, computers, forklifts, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on the appropriate application of policies and procedures.
Perform other duties as assigned.
Travel as required to support district needs and drive or operate a vehicle for business needs.