Store Sales Manager
About The Position
The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role is responsible for holding associates accountable for in-store merchandising execution, leading selling programs, driving related KPI results, and supporting the omni-channel experience. The manager keeps customers at the center of the store experience and creates an engaging environment for team members. The manager coaches and develops associates’ skills and performance, builds a collaborative and motivated team, supports onboarding and team building, and conducts regular check-ins with new team members. The role also oversees workforce management, staffing schedules, store operations, inventory, merchandising, marketing execution, and customer service. The position includes physical requirements to stand or sit for 8 or more hours at a time and lift, push, or pull 50 or more pounds.
Requirements
- Legal authorization to work in the United States without the need for sponsorship; proof of eligibility to work in the United States is required.
- Ability to stand or sit for 8 or more hours at a time.
- Ability to lift, push, or pull 50 or more pounds.
Responsibilities
- Lead Mattress Firm’s vision and company initiatives and achieve sales performance goals across multiple store units.
- Hold associates accountable for in-store merchandising execution, lead selling programs, drive related KPI results, and support the omni-channel experience.
- Keep customers at the center of the store experience and create a compelling, engaging environment for team members.
- Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations; maintain a team bio book as knowledge develops.
- Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
- Manage workforce activities such as store staffing schedules and reconciling punches, using Operations team support and tools.
- Ensure company policies, appearance and functionality standards, and state regulations are followed.
- Represent the Company brand professionally in internal and external interactions.
- Follow Company procedures for product transfers and ensure proper inventory documentation.
- Analyze company-provided reporting to determine staffing levels and partner with leadership on staffing changes.
- Provide technical and product knowledge to associates and customers and serve as a subject matter expert.
- Identify skill gaps using company-provided reporting and address them through coaching.
- Meet or exceed individual store financial targets through effective execution and customer service.
- Ensure execution of product merchandising, marketing, and point-of-purchase standards.
- Partner with Marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
- Ensure timely store opening and closing procedures.
- Manage stock inventory levels and review merchandise flow to ensure accurate stock.
- Follow Company cash-handling procedures, including payment acceptance and deposits.
- Follow sales-processing policies to ensure customer invoices are properly created and executed.
- Execute company initiatives and other activities requested by the supervisor.
- Monitor competitors, advertisements, and services and develop strategies to counter them.
- Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
