Career Day in Tampa FL!

Community Choice Financial Family of Brands•Tampa, FL

4d•Onsite

About The Position

Community Choice Financial Family of Brands is recruiting for its Store Operations team, which provides customer service and access to the company’s financial solutions. The role involves building customer relationships, processing financial transactions accurately, explaining services, assisting with account management and payments, supporting community marketing, maintaining the store, and following company security and compliance procedures. In-store positions are in person only. The posting invites candidates to attend a career event at Instaloan in Tampa, Florida, on Wednesday, November 18, from 10:00 a.m. to 4:00 p.m., and to meet one-on-one with a hiring manager to learn about career opportunities.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, a POS system, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Ability to meet the position’s physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Background check required; results are considered in accordance with applicable law.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish; may be required at certain locations.
Valid driver’s license, auto insurance, and personal vehicle available for use during the workday; mileage is compensated.

Responsibilities

Greet and connect with customers to build lasting relationships, encourage repeat business, and provide a strong customer experience.
Review, validate, and accurately process financial transactions, including check cashing, money transfers, and loans or pawns.
Explain transactions to customers and offer personalized financial services suited to their needs.
Assist with customer account management and collections, and accept customer payments.
Participate in in-store and community events and external marketing.
Help maintain the store’s appearance and cleanliness.
Participate in ongoing training, follow company policies and procedures, and adhere to office security protocols, including managing a cash drawer.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off that starts at 12 days in the first year and grows with tenure.