Store Operations Manager

Tractor Supply Company • Nicholasville, KY

7d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role is process-driven and promotes a safe, productive, compliant work environment while coaching Operations Team Members and supporting the Store Manager.

The manager reinforces Legendary Service and Leading with Legendary behaviors through customer engagement, coaching, and accountability. The role leads assigned operational routines, oversees inventory control and compliance processes, maintains store and outside-area standards, and supports store planning, safety, compliance, and financial results. The position also operates equipment as needed, assists customers with loading purchases, and completes related documentation.

The work environment is generally indoors with moderate noise, with work also taking place in outdoor lots and areas. The position requires working outdoors in adverse weather conditions and performing physically demanding, non-sedentary work. Shifts generally last at least four hours and may exceed eight hours; schedules vary by store.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• A high school diploma or equivalent is required.
• Must be able to read, write, and count accurately.
• Must be able to perform the principal responsibilities of Team Members.
• Must have strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Must be able to work in a fast-paced environment.
• Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
• Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Must be able to move throughout the store for an entire shift and safely access all store areas.
• Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Must be able to read, write, and count accurately to complete documentation and communicate effectively in writing and verbally with Team Members and customers.
• Must be able to process information and merchandise through the point-of-sale system.
• Must be able to complete training and certification to dispense propane and perform propane dispensing.
• Must be able to complete all required training and certification for various business needs.
• Must be able to travel as required in support of district needs.
• Must be able to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Prior supervisory experience.
• Knowledge of farming, ranching, pets/equine, or welding.
• Bachelor's degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
• Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes, including inventory adjustments, discrepancy and negative-on-hand reviews, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area standards, organization, and recovery.
• Maintain shelters, containers, feed centers, and related outside standards.
• Own damage feed and food markdown process execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
• Complete associated documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Comprehensive total reward package supporting Team Member and family well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED