Store Operations Manager

Insomnia Cookies • Ann Arbor MI, MI

2d

About The Position

The Bakery Operations Manager leads the day-to-day operations of an Insomnia Cookies bakery, builds and develops the team, creates a welcoming guest experience, and owns the bakery’s sales and operational results. This is a hands-on leadership role requiring active involvement in bakery operations, coaching team members, supporting busy shifts, and identifying ways to improve performance and grow the business.

The manager oversees operational execution, including staffing, scheduling, cookie quality, service speed and accuracy, cleanliness, food safety, ordering, inventory, product rotation, shrink, and bakery controls. They set standards for hospitality and ensure guests receive friendly, fast, memorable service. They hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers; build accountability and career-development opportunities; and partner with the District Manager and field leadership to improve bakery performance. The role also includes local community engagement and marketing activities.

The position is based in a fast-paced bakery environment with frequent guest interaction, exposure to oven heat, refrigerated areas, cleaning chemicals, and moderate noise. Evening, late-night, weekend, and holiday shifts are a regular part of the business. Managers work a minimum of 45 hours per week, with schedule flexibility required to meet business, staffing, and peak-period needs.

Requirements

• At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability for a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday).
• Availability to work nights, weekends, and holidays as business needs require.
• Willingness to work a minimum of 45 hours per week and provide schedule flexibility during peak business periods and staffing needs.
• Hands-on, player-coach leadership style and willingness to step in wherever the team and business need support.
• Track record of hiring, coaching, developing, and retaining strong teams.
• Hospitality orientation and commitment to exceptional guest experiences.
• Business acumen and ability to understand performance, set priorities, and turn goals into action.
• Strong communication, organization, and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any food safety certifications required for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk for extended periods, including up to 8 hours during a shift.
• Ability to frequently reach, bend, stoop, twist, kneel, and lift.
• Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
• Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
• Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
• Ability to read order screens, reports, recipes, schedules, and safety information.
• Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.

Responsibilities

• Own the bakery’s day-to-day operations and ensure each shift is staffed, prepared, and set up for success.
• Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Manage scheduling and labor execution to balance team needs with business needs.
• Oversee ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain strong operational routines and promptly address gaps in standards.
• Create a welcoming, energetic bakery experience that reflects Insomnia Cookies’ Always Warm promise.
• Set hospitality standards and coach the team to provide friendly, fast, memorable service.
• Monitor the guest experience, identify opportunities to improve it, and take action when service falls short.
• Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
• Create clear expectations, recognize strong performance, and support team members while holding them accountable.
• Give consistent coaching and real-time feedback, and develop Shift Leaders to lead shifts, coach teams, and solve problems.
• Build a talent pipeline and create opportunities for team members to grow their careers.
• Own bakery performance by tracking sales and key performance measures and taking action to achieve goals.
• Identify business opportunities and translate them into action.
• Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
• Partner with the District Manager and field leadership to solve problems and continuously improve the bakery.
• Build local community connections and execute local marketing activities that drive awareness, traffic, and sales.
• Perform essential bakery team duties when needed and safely operate bakery and kitchen equipment according to company procedures.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity
• Monthly cell phone stipend
• Early wage access (get paid the next day)
• Employee discount, including free cookies
• Career development and advancement opportunities
• Comprehensive medical, dental, and vision benefits beginning 30 days after employment
• 401(k) company match beginning 30 days after employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed