Store Operations Manager

Tractor Supply Company • Bismarck, ND

1d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The position requires regular, predictable attendance and flexibility to work assigned schedules based on business needs. The manager leads and follows up on operating routines, coaches Team Members, maintains store and outside-area standards, oversees inventory control and security processes, and completes associated documentation. The role may also involve operating equipment, helping customers load purchases, obtaining business-required licenses or certifications, and performing other assigned duties.

Requirements

• Previous retail leadership experience.
• At least 18 years of age.
• Valid driver’s license.
• High school diploma or equivalent.
• Ability to read, write, and count accurately.
• Ability to perform the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work effectively in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment safely and effectively, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to read, write, and count accurately to complete documentation and use written and verbal communication effectively.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete required training, including training and certification to dispense propane and other business-required certifications.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Knowledge of farming, ranching, pets/equine, or welding.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe, productive, and compliant work environment by following and enforcing policies and procedures.
• Deliver Legendary Service through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory control and compliance processes, including adjustments, discrepancy and negative on-hand reviews, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area standards, organization, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate processes.
• Verify that owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as required by the business.
• Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• A comprehensive total reward package for eligible full-time and part-time Team Members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED