Store Operations Manager

Tractor Supply Company•Neptune Township, NJ

19d•Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. This process-driven role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The role requires regular and predictable attendance, flexibility to work schedules based on business needs, and a commitment to customer service, team development, and consistent operating standards. The Store Operations Manager may also perform other duties as assigned.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately, regardless of education level.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work effectively in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas, including the selling floor, side lot, stock area, and register area.
Ability to operate equipment required to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as computers and cash registers.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training and certifications for propane dispensing and other business needs.
Ability to operate a vehicle for business needs and travel as required.
Ability to work outdoors in adverse weather conditions.
Ability to work shifts that vary by store and may exceed eight hours.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Knowledge of farming, ranching, pets or equine, or welding is preferred.
A bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Follow and enforce policies and procedures to promote a safe and productive work environment.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, coaching, and execution accountability.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor process execution and follow up on assigned routines and expectations.
Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory control and compliance processes, including adjustments, discrepancies, negative on-hand review, purchase orders, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area organization and recovery standards.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners’ manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate forklifts, balers, cash registers, computers, and other equipment as needed; assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Train Team Members on appropriate application of policies and procedures.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Complete training and certification to dispense propane and dispense propane.