Store Operations Manager

Tractor Supply Company•Thomasville, AL

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role is process-driven and promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager. The position requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and a strong service orientation. It is non-sedentary and involves working indoors and outdoors, operating store equipment, moving merchandise, and assisting customers. Shifts vary by store, are generally at least four hours, and may exceed eight hours.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete training and certification to dispense propane and to dispense propane.
Ability to complete required training and business-needs certifications.
Ability to travel as required to support district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain shelters, containers, feed centers, and related outside standards.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Perform other duties as assigned.