Store Operations Manager

Tractor Supply Company • Town of Guilderland, NY

22d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor routines, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operating standards, security, and oversight of the Inventory Control Specialist. This process-driven role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. The manager delivers Legendary Service, coaches and develops Team Members, maintains operational and inventory-control standards, and completes related documentation accurately and on time. The role may also involve other duties as assigned.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old.
• Must possess a valid driver’s license.
• High school diploma or equivalent is required.
• Must be able to read, write, and count accurately.
• Must be able to perform the principal responsibilities of Team Members.
• Must have strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Must be able to work in a fast-paced environment.
• Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
• Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Must be able to move throughout the store for an entire shift and safely access all store areas.
• Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Must be able to read, write, and count accurately to complete documentation and communicate effectively in writing and verbally with Team Members and customers.
• Must be able to process information and merchandise through the point-of-sale system.
• Must be able to complete training and certification to dispense propane and dispense propane.
• Must be able to complete all required training and certifications for business needs.
• Must be able to travel as required in support of district needs.
• Must be able to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Prior supervisory experience.
• Knowledge of farming, ranching, pets/equine, or welding.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe and productive workplace by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck-unload planning, freight movement, stocking, and follow-up to operational standards.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory-control and compliance routines, including inventory adjustments, discrepancy and negative-on-hand reviews, purchase-order processing, transfers, buybacks, returns to vendor, and reconciliations.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area standards, organization, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam-block process and pallet and wood-crate processes.
• Verify owners’ manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Train Team Members on appropriate application of policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members, subject to the stated eligibility conditions for part-time new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED