Store Operations Manager

Tractor Supply Company•Waynesboro, VA

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The manager is expected to maintain regular and predictable attendance, work assigned schedules based on business needs, deliver Legendary Service, and reinforce company behaviors through customer engagement, coaching, and accountability. The role also includes operating store equipment, assisting customers with loading purchases, completing documentation, obtaining business-required licenses or certifications, and performing other duties as assigned.

Requirements

Previous retail leadership experience is required.
Must be 18 years of age or older and possess a valid driver’s license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas, including the selling floor, side lot, stock area, and register area.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as a computer and cash register.
Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training and certification to dispense propane and to dispense propane.
Ability to successfully complete all required training and certifications for business needs.
Ability to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
Lead weekly recovery process execution, including Targeting Outs, and ensure store recovery standards are maintained.
Oversee the Inventory Control Specialist role, including weekly checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory control and compliance processes completed by the Inventory Control Specialist, including inventory adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure standards are executed consistently.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain shelters, containers, feed centers, and related outside standards.
Own damage feed and food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own all store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate forklifts, balers, cash registers, computers, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and timely.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on appropriate application of policies and procedures.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Perform other duties as assigned.